by Terminator5
Thu Aug 08, 2019 11:51 pm
SETERNAL . FAKE ONLINE RETAILER . NO SUCH COMPANY REGISTERED IN OREGON USA . SAME FAKE ADDRESSES AS OTHER SCAM COMPANIES { RESIDENTIAL ADDRESSES} . ADVANCE FEE FRAUD , NON DELIVERY OF GOODS SCAM
http://egov.sos.state.or.us/br/pkg_web_ ... _inq.login
SAME SCAMMERS AS:
# Pacific Pike
https://pacificpike.com
# Deal Builders
https://dealbuilderstore.com/
https://seternal.com/
Contact Us
We ask that you review our Shipping Policy and/or Refund Policy as the answers to most questions or concerns can be found in these resources.
Be advised, USPS will not usually update the tracking until the package arrives locally for delivery (It will say either "Label Created" or more commonly "Pre-Shipment - Origin Post is Preparing Shipment"). We offer flat rate standard shipping at a low cost but it truly is standard.
If you cannot find the answer to your questions or concerns in the above resources then please contact us. We will do our best to reply within a timely manner.
Team Seternal
Shipping Policy
Please note that we require 4 to 10 working days on average to design, hand-craft and/or package each of your products before your order is dispatched. Custom products and Free products may take longer (see section 4 below). This is an average and could take up to 30 days if supplier issues arise or the item is on backorder (see section 3 below). Rest-assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region, estimated delivery time is between 10 to 15 business days. Please consider any holidays, extreme weather or unexpected carrier delays that might impact delivery times. During these times delivery may be delayed up to an additional 30 days. If your delivery has been delayed longer than this please contact us at [email protected]
Origin Of Shipment:
At Seternal, we celebrate the act of discovery. We love to work with small vendors to share their unique products and materials, some of which are shipped directly from our vendors in remote locations all over the world. Orders are shipped from one of our 4 warehouses either in New York, Oregon, California, or China,. These worldwide relationships are the sole reason we are able to offer such unique and high quality products. However, the origin of your particular order combined with the nature of the shipping business, delays are sometimes inevitable. All our shipping times are therefore guidelines only, and although we do have a 99.8% success rating in 2018, specific delivery dates are not guaranteed.
For pre-ordered or back-ordered items:
If your order contains a pre-order or an item has been back-ordered, we will ship any items we have available immediately and ship the items that are pre-ordered or back-ordered immediately when we have them available. Therefore, if you ordered more than one item on a single order and receive only a part of your order don't worry, you will receive your other items shortly after. If your item(s) will ship 30 days or later from the date you purchased we will notify you with the expected shipment date. At this time you may request a refund if you would not like to wait.
Custom orders and/or Free product promotions (Just pay S&H)
Custom orders are often outsourced to a specialized vendor who might hand-craft your order or put it through multiple processes (e.g. custom designed hoodies, artist designed limited production or personalized products). With these products the vendor or artists production time may increase based off of volume. Please allow an additional 14 days for custom made products. With regards to Free promotional products we may get 10 orders a day or 100. Since we cannot forecast these situations we cannot always order ahead to replenish our inventory in a timely manner. If you ordered a Free promotional product and only paid shipping cost your order may be delayed up to 30 days depending on the popularity of the promotion. If it will be longer than 30 days we will contact you and let you know of the expected delivery date and offer you a refund. Usually the products are amazing and most people will wait it out. It may cost us financially now but we don't mind if we can build relationships with new customers.
Tracking your order:
In order to track the status of your order you will need your order number and the email address that was provided at the time of the order. You will receive a confirmation email and/or text message, if you provided a mobile phone number, containing the details of your order. The confirmation email will have your order number and a link to our tracking page. To track your order you can also visit our Tracking Page directly. If you are unsure of your order number and cannot locate your confirmation email please contact us at [email protected] and we will do our best to assist you. Please be advised that the carrier may not immediately update the tracking information online.
Wrong address disclaimer:
It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to update an incorrect shipping address. Please contact us immediately at [email protected] if you believe you have provided an incorrect shipping address. All shipping cost are deducted from any refunds due to the address being entered incorrectly during checkout.
Returns:
By placing an order with Seternal, you are responsible for the cost of return shipping if you received free shipping. We provide free return shipping for all other orders with shipping charges Please refer to our Return Policy for further information on how to make a return.
Lost/Stolen Packages
Seternal is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it please report it to the shipping carrier using the information provided to you on our Tracking Page. If you have any further questions on how to do this please reach out to our customer support team at [email protected]
Carrier Related Delays
We are also not responsible for carrier related delays (e.g. weather). Once the package leaves our hands it is completely out of our control!
Refund Policy
Please be advised that once the order is placed it cannot be canceled. You may refuse the package upon delivery or return your item/s, if applicable, following the guidelines listed in this policy.
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Return & Refund Policy
To complete your return, we require a receipt or proof of purchase. Please email us at [email protected] with the subject line "Return Request." If the return is due to defective or damaged product please include a picture of the defect/damage. The following guidelines govern this policy:
• Late delivery is covered in our Shipping Policy with regards to backorders, weather, holiday and carrier delays and therefore are eligible for a full refund; under the stated conditions in the policy. We have 30 days by law to ship your order or notify you that it will be delayed while providing you an updated delivery timeline and full refund offer; we outline this in detail in that policy. We offer sufficient response time.when making changes (7 days); if we have shipped your order you are no longer eligible for the full refund.
• Final Sale Items are not eligible for returns, exchanges or refunds unless product received is defective or damaged in transit. These items are marked as such online during your purchase to alleviate confusion. Please carefully read the details in the Final Sale portion of this policy.
• Return New Items Only: Returned clothes and accessories must be in new, unworn condition without any damages and with the original hang tag attached. When appropriate, we recommend you try on clothing with an undergarment. Seternal reserves the right, at its sole discretion, to determine if returned merchandise is in new condition. Returns that do not meet our policy will not be accepted and will be returned to you.
•Custom hand-made to order items are not not eligible for refunds or returns unless they are damaged during delivery. All of our custom products use high definition photos of the actual product itself. to advertise We also inspect every custom order prior to shipping to verify it looks like what we have described.
• A Refund If Returned Within 30 Days: If the items you ordered are not what you expected in size, fit or style, we will gladly provide you with a refund or store credit on any regular priced items in your order within 30 days of receipt.
•Items Can Not Be Returned After 30 Days.
• Gifts Can Be Returned For An Online Store Credit: Items must be in new, unworn condition with original hang tags attached. The original order number is required to complete the return via our automated system.
• Remember to Keep the Tags On: Please remember to keep all tags on if you want to return the item. If you return an item without the original hang tag attached, the return will not be processed.
• Return Center: Our return center is not the same location we ship from due to our QA process. We will provide you the correct address when you contact us,
Refund Process
•Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
•If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Partial Refunds
•All items returned open box or missing original content due to customer error but still are in new condition (e.g. missing users manual). Partial refunds in this situation will be communicated and offered in lieu of denying and returning product back to customer.
•All items returned due to an incorrect address being entered during checkout or because delivery was rejected, are subject to a 15% restocking fee (covers shipping cost, materials and handling). Orders cancelled where a delivery intercept is required will also be charged. These fees are considered "change of mind" and governed by state law.
•All situations deemed as extenuating circumstances under Seternal's discretion, may receive a partial refund offered prior to item being returned.
Late or Missing Refunds
•If you haven’t received a refund yet, first check your bank account again.
•Then contact your credit card company, it may take some time before your refund is officially posted.
•Next contact your bank. There is often some processing time before a refund is posted.
•If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Final Sale Items
We love to offer the best deals and sometimes this results in a financial loss, especially if combined with a free shipping offer. Due to this all clearance items, promotional items (on sale) or purchases made using a discount code do not qualify for refunds or returns. We do accept returns for a refund or exchange on items damaged in transit. This policy is offered in addition to your federal, state and local legal rights.
Exchange Process
We only replace items if they are defective or damaged upon delivery. All exchanges will be for the same color and size as the original order unless we are out of stock (alternative variant will be offered if possible or refund processed). If you need to exchange please send us an email to [email protected]. with the subject line "Exchange Request" and include a picture of the defect or damage.
Gifts
•If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received and approved for a refund, a gift certificate will be emailed to you.
•If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you at a later time, we will provide a gift certificate to the gift giver and they will notified of your return.
Return & Exchange Shipping
You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will not be included.
If you are shipping an item over $75, you should consider using a shipping service that requires a signature or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Lost or Stolen Packages
In the case that your shipment is lost or damaged in transit:
• We are responsible for your new purchase until it reaches the Post Office
•You are responsible to file the claim with USPS
•We are not responsible for lost packages during transit.
•We are not responsible for shipments sent to forwarding services or companies regardless of shipping service selected.
•You are responsible for contacting your forwarding company to locate your package if you place an order and your shipping address is a forwarding address
•We are also not responsible for weather related damage or delays
Once your item ships we are no longer considered in possession of your order and have no control over the shipping process. Due to this we do not offer refunds for lost or stolen packages. We will gladly assist you with information needed to make a claim.
By making a purchase you agree to adhere to all aspects of this policy. Due to this any disputes filed will be provided this policy in determining the appropriate resolution. We offer links to this policy on every page so that our customers can make educated purchases and in order to proficiently run our company we enforce it. Please note we dispute ALL chargebacks that are filed with clear intent to avoid complying with our policies (breach of contract).
We reserve the right to change, modify or update this policy at any time.Customer loyalty exceptions may be made on an individual basis. In such they are not part of any past practice that can be used to override this policy.
This policy is offered with the laws governed on a federal and state level.
If you have any questions regarding this policy please email [email protected]
TERMS OF SERVICE
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OVERVIEW
This website is operated by Seternal. Throughout the site, the terms “we”, “us” and “our” refer to Seternal. Seternal offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Seternal, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Seternal and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 1995 Fitzpatrick Ave Se, Salem OR 97306, United States.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at [email protected]
23.227.38.32
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Seternal {FAKEBOOK PAGE}
https://www.facebook.com/seternalbrand
1135 24th Ave SE
Albany, Oregon 97322
http://egov.sos.state.or.us/br/pkg_web_ ... _inq.login
SAME SCAMMERS AS:
# Pacific Pike
https://pacificpike.com
# Deal Builders
https://dealbuilderstore.com/
https://seternal.com/
Contact Us
We ask that you review our Shipping Policy and/or Refund Policy as the answers to most questions or concerns can be found in these resources.
Be advised, USPS will not usually update the tracking until the package arrives locally for delivery (It will say either "Label Created" or more commonly "Pre-Shipment - Origin Post is Preparing Shipment"). We offer flat rate standard shipping at a low cost but it truly is standard.
If you cannot find the answer to your questions or concerns in the above resources then please contact us. We will do our best to reply within a timely manner.
Team Seternal
Shipping Policy
Please note that we require 4 to 10 working days on average to design, hand-craft and/or package each of your products before your order is dispatched. Custom products and Free products may take longer (see section 4 below). This is an average and could take up to 30 days if supplier issues arise or the item is on backorder (see section 3 below). Rest-assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region, estimated delivery time is between 10 to 15 business days. Please consider any holidays, extreme weather or unexpected carrier delays that might impact delivery times. During these times delivery may be delayed up to an additional 30 days. If your delivery has been delayed longer than this please contact us at [email protected]
Origin Of Shipment:
At Seternal, we celebrate the act of discovery. We love to work with small vendors to share their unique products and materials, some of which are shipped directly from our vendors in remote locations all over the world. Orders are shipped from one of our 4 warehouses either in New York, Oregon, California, or China,. These worldwide relationships are the sole reason we are able to offer such unique and high quality products. However, the origin of your particular order combined with the nature of the shipping business, delays are sometimes inevitable. All our shipping times are therefore guidelines only, and although we do have a 99.8% success rating in 2018, specific delivery dates are not guaranteed.
For pre-ordered or back-ordered items:
If your order contains a pre-order or an item has been back-ordered, we will ship any items we have available immediately and ship the items that are pre-ordered or back-ordered immediately when we have them available. Therefore, if you ordered more than one item on a single order and receive only a part of your order don't worry, you will receive your other items shortly after. If your item(s) will ship 30 days or later from the date you purchased we will notify you with the expected shipment date. At this time you may request a refund if you would not like to wait.
Custom orders and/or Free product promotions (Just pay S&H)
Custom orders are often outsourced to a specialized vendor who might hand-craft your order or put it through multiple processes (e.g. custom designed hoodies, artist designed limited production or personalized products). With these products the vendor or artists production time may increase based off of volume. Please allow an additional 14 days for custom made products. With regards to Free promotional products we may get 10 orders a day or 100. Since we cannot forecast these situations we cannot always order ahead to replenish our inventory in a timely manner. If you ordered a Free promotional product and only paid shipping cost your order may be delayed up to 30 days depending on the popularity of the promotion. If it will be longer than 30 days we will contact you and let you know of the expected delivery date and offer you a refund. Usually the products are amazing and most people will wait it out. It may cost us financially now but we don't mind if we can build relationships with new customers.
Tracking your order:
In order to track the status of your order you will need your order number and the email address that was provided at the time of the order. You will receive a confirmation email and/or text message, if you provided a mobile phone number, containing the details of your order. The confirmation email will have your order number and a link to our tracking page. To track your order you can also visit our Tracking Page directly. If you are unsure of your order number and cannot locate your confirmation email please contact us at [email protected] and we will do our best to assist you. Please be advised that the carrier may not immediately update the tracking information online.
Wrong address disclaimer:
It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to update an incorrect shipping address. Please contact us immediately at [email protected] if you believe you have provided an incorrect shipping address. All shipping cost are deducted from any refunds due to the address being entered incorrectly during checkout.
Returns:
By placing an order with Seternal, you are responsible for the cost of return shipping if you received free shipping. We provide free return shipping for all other orders with shipping charges Please refer to our Return Policy for further information on how to make a return.
Lost/Stolen Packages
Seternal is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it please report it to the shipping carrier using the information provided to you on our Tracking Page. If you have any further questions on how to do this please reach out to our customer support team at [email protected]
Carrier Related Delays
We are also not responsible for carrier related delays (e.g. weather). Once the package leaves our hands it is completely out of our control!
Refund Policy
Please be advised that once the order is placed it cannot be canceled. You may refuse the package upon delivery or return your item/s, if applicable, following the guidelines listed in this policy.
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Return & Refund Policy
To complete your return, we require a receipt or proof of purchase. Please email us at [email protected] with the subject line "Return Request." If the return is due to defective or damaged product please include a picture of the defect/damage. The following guidelines govern this policy:
• Late delivery is covered in our Shipping Policy with regards to backorders, weather, holiday and carrier delays and therefore are eligible for a full refund; under the stated conditions in the policy. We have 30 days by law to ship your order or notify you that it will be delayed while providing you an updated delivery timeline and full refund offer; we outline this in detail in that policy. We offer sufficient response time.when making changes (7 days); if we have shipped your order you are no longer eligible for the full refund.
• Final Sale Items are not eligible for returns, exchanges or refunds unless product received is defective or damaged in transit. These items are marked as such online during your purchase to alleviate confusion. Please carefully read the details in the Final Sale portion of this policy.
• Return New Items Only: Returned clothes and accessories must be in new, unworn condition without any damages and with the original hang tag attached. When appropriate, we recommend you try on clothing with an undergarment. Seternal reserves the right, at its sole discretion, to determine if returned merchandise is in new condition. Returns that do not meet our policy will not be accepted and will be returned to you.
•Custom hand-made to order items are not not eligible for refunds or returns unless they are damaged during delivery. All of our custom products use high definition photos of the actual product itself. to advertise We also inspect every custom order prior to shipping to verify it looks like what we have described.
• A Refund If Returned Within 30 Days: If the items you ordered are not what you expected in size, fit or style, we will gladly provide you with a refund or store credit on any regular priced items in your order within 30 days of receipt.
•Items Can Not Be Returned After 30 Days.
• Gifts Can Be Returned For An Online Store Credit: Items must be in new, unworn condition with original hang tags attached. The original order number is required to complete the return via our automated system.
• Remember to Keep the Tags On: Please remember to keep all tags on if you want to return the item. If you return an item without the original hang tag attached, the return will not be processed.
• Return Center: Our return center is not the same location we ship from due to our QA process. We will provide you the correct address when you contact us,
Refund Process
•Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
•If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Partial Refunds
•All items returned open box or missing original content due to customer error but still are in new condition (e.g. missing users manual). Partial refunds in this situation will be communicated and offered in lieu of denying and returning product back to customer.
•All items returned due to an incorrect address being entered during checkout or because delivery was rejected, are subject to a 15% restocking fee (covers shipping cost, materials and handling). Orders cancelled where a delivery intercept is required will also be charged. These fees are considered "change of mind" and governed by state law.
•All situations deemed as extenuating circumstances under Seternal's discretion, may receive a partial refund offered prior to item being returned.
Late or Missing Refunds
•If you haven’t received a refund yet, first check your bank account again.
•Then contact your credit card company, it may take some time before your refund is officially posted.
•Next contact your bank. There is often some processing time before a refund is posted.
•If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Final Sale Items
We love to offer the best deals and sometimes this results in a financial loss, especially if combined with a free shipping offer. Due to this all clearance items, promotional items (on sale) or purchases made using a discount code do not qualify for refunds or returns. We do accept returns for a refund or exchange on items damaged in transit. This policy is offered in addition to your federal, state and local legal rights.
Exchange Process
We only replace items if they are defective or damaged upon delivery. All exchanges will be for the same color and size as the original order unless we are out of stock (alternative variant will be offered if possible or refund processed). If you need to exchange please send us an email to [email protected]. with the subject line "Exchange Request" and include a picture of the defect or damage.
Gifts
•If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received and approved for a refund, a gift certificate will be emailed to you.
•If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you at a later time, we will provide a gift certificate to the gift giver and they will notified of your return.
Return & Exchange Shipping
You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will not be included.
If you are shipping an item over $75, you should consider using a shipping service that requires a signature or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Lost or Stolen Packages
In the case that your shipment is lost or damaged in transit:
• We are responsible for your new purchase until it reaches the Post Office
•You are responsible to file the claim with USPS
•We are not responsible for lost packages during transit.
•We are not responsible for shipments sent to forwarding services or companies regardless of shipping service selected.
•You are responsible for contacting your forwarding company to locate your package if you place an order and your shipping address is a forwarding address
•We are also not responsible for weather related damage or delays
Once your item ships we are no longer considered in possession of your order and have no control over the shipping process. Due to this we do not offer refunds for lost or stolen packages. We will gladly assist you with information needed to make a claim.
By making a purchase you agree to adhere to all aspects of this policy. Due to this any disputes filed will be provided this policy in determining the appropriate resolution. We offer links to this policy on every page so that our customers can make educated purchases and in order to proficiently run our company we enforce it. Please note we dispute ALL chargebacks that are filed with clear intent to avoid complying with our policies (breach of contract).
We reserve the right to change, modify or update this policy at any time.Customer loyalty exceptions may be made on an individual basis. In such they are not part of any past practice that can be used to override this policy.
This policy is offered with the laws governed on a federal and state level.
If you have any questions regarding this policy please email [email protected]
TERMS OF SERVICE
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OVERVIEW
This website is operated by Seternal. Throughout the site, the terms “we”, “us” and “our” refer to Seternal. Seternal offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Seternal, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Seternal and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 1995 Fitzpatrick Ave Se, Salem OR 97306, United States.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at [email protected]
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Seternal {FAKEBOOK PAGE}
https://www.facebook.com/seternalbrand
1135 24th Ave SE
Albany, Oregon 97322
Daniel 8 :25
