About Orange Freight
Orange Freight is a company headquartered in the USA that provides customers with the
services that include:
International forwarding of parcels and mails from the USA around the world
Assistance in buying items via telephone or with usage of credit cards based in the USA
Consolidation of packages to provide more profitable international shipping
opportunities
Services of Personal Shopping that include research of products and in-store purchasing
If you wish to receive more information on our mail transportation and assistance
services as well as in-store personal shopping services, please contact us.
Advantages of Orange Freight
Orange Freight offers a wide variety of advantages to our clients:
User-friendly service without account setup and monthly payments. Our services page will
help you get started immediately!
Our rates for forwarding of mails are low
You can pay via PayPal, even if you do not have an account at PayPal.
When shipping clothing and shoes you can economize more – when parcels are transported
to our US address you pay no taxes! (Please notice – when shipping handbags and
accessories you still have to pay a 7% tax)
You can economize on parcel shipping fees if you choose to consolidate parcels into one
shipment.
Our service is personalized. It guarantees that you are kept informed and it enables you
to observe your purchases at any point along the way.
If you face any problems when trading with US based retailers from overseas, Orange
Freight is always there for you to help, whether it is an online shopping problem, or
you wish to track the item in store.
Services of Mail and Forwarding of Parcels
Internet shopping provides great opportunities for everybody. You buy an item that is at
an enormous discount compared to your local price of the item or you can buy an item
that is not yet accessible at your local marker.
But a great number of e-tailers and retailers do not have international transportation
services or charge enormous sums of money for delivery, or it takes a lot of time to get
the item delivered to you.
Our service of Forwarding of Parcels provides a possibility of items delivered to our US
address where we get the parcel on your behalf before transporting it to you in proper
time.
Services of Assisted Purchasing
At times an online shopping site might not accept international credit cards, or maybe
you just do not have a credit card. Perhaps you need that we place an order through the
telephone for an item that you cannot find through internet shopping.
Our Services of Assisted Purchasing provide help in such situation.
Just send the details (links - if possible) of the item you want to purchase, including
any additional information to email. To process your order we will draw up a prepayment
invoice. When the invoice is paid we will place the order for you immediately.
eBay and other auction sites are also listed in the Assisted Purchasing Services
possibilities. You can put in your bids, specifying the maximum amount of money you are
ready to pay for a particular item or buy item at Buy It Now via a verified PayPal
account based in the USA. Send us the details of the items you wish to purchase to our
email address, and we will do it for you.
Consolidation of Packages
Comparing to domestic delivery fees, which are usually quite cheat and at times even
free, international transportation charges can be too expensive.
We offer you to take advantage of our service of Package Consolidation to combine
several orders into one package that allows reducing the delivery fee. You can receive
several items at a price that a retailer charges for one thing.
Even though USPS is our privileged transportation provider, we are flexible to provide
shipping through various carriers and shipping methods. It is your choice if you are
willing to forego optional added expenses as insurance or tracking numbers to get a
cheap international transportation fee, or if you choose a particular courier.
We also offer an option of removing items that are not needed in order to reduce
shipping fees. For instance, you may wish to remove shoes boxes or hangers that go with
shoes or clothes.
Services of Personal Shopping
At times you might encounter some of the following problems: items that you wish to buy
are not available at telephone orders or online, or you wish to get the item delivered
to you at a shorter time than the online site offers.
Our Services of Personal Shopping provide customized service on the basis of your
enquiries. Please contact us in order to receive a quote for the required services.
When ordering an item you should make sure that the items comply with the shipping
guidelines. For instance, air transportation is prohibited for such flammable substances
as nail polishes, aerosols, perfumes and some toners. If you are not sure whether the
goods comply with the guidelines, please contact us. For more details see here. Place an
order to the chosen items and they will be delivered to our address.
Send the following information to our email address:
the information on the goods that you have ordered so that we guarantee that everything
is delivered;
values of every item;
names of shops where you bought the items.
An order confirmation may be required.
Our representative will contact
you:During 1-2 business days you will get the confirmation of the received order.
During 1-2 business days you will get the confirmation of each order delivered to us
that allows you to follow up all your orders.
During 1-2 business days you will get the confirmation of the complete order. You will
also receive international shipping options. After choosing the international shipping
method you will receive an invoice for international shipping fees, other fees and our
costs.
You will receive the confirmation of order shipment. During one business day we will
confirm the receipt of your payment and tracking numbers if used.
Send us details of the goods you want to purchase, including all descriptive elements of
the goods such as size, color, preferred domestic shipping options, if possible, on-line
link to the items, so that we are sure to deliver the right items you wish to order.
Please notice that if you do not choose the preferred domestic shipping option, then we
use the cheapest option.
We receive your order, examine it, ensure that the goods you wish to order comply with
US shipping guidelines (see here to get more details) and that the goods are in stock.
After that we send you a prepayment invoice with the items cost, domestic shipping fees,
sales taxes and our Assisted Purchasing fee.
Cost of items that include domestic shipping or sales taxes paid to the retailer.
Assisted Purchasing fee: 4% of the Cost of Items.
Mail Forwarding / Parcel Forwarding fee: our service fees for the forwarding on of one
shipment (NOT the actual shipping cost) are USD 15 via USPS; USD 25 via other shipping
providers. USPS sets limits to package sizes and for parcels delivered to Australia.
Please contact us beforehand if you want to make sure that your items comply with
particular guidelines.
Once your items are delivered to us, we will calculate the international shipping costs
which depend on weight of the parcels. USPS International Price Calculator will help you
to identify USPS shipping rates. In order to get the rates, select your country first.
The instructions are as follows: use Select Shape, then Package and set the weight and
press Continue to see the shipping options. We propose Priority Mail International,
Express Mail International and First Class Mail International (First Class is accessible
only for goods 4lbs and under). For instance, if you send your item to Australia and it
weighs 4lbs, the shipping calculator will indicate that the shipping fee is USD 38.75
via Priority Shipping, USD 51.50 via Express Shipping, and USD 31.89 via First Class.
Package Consolidation fee: USD 2.50 for consolidation of every additional order, placed
by you or ordered through Assisted Purchasing services. We repack orders into one
package to provide a possibility to reduce the cost of shipment to the minimum. Please
notice that for Amazon and eBay orders placed with different sellers and shipped singly,
Package Consolidation fee is set for every single order. Nevertheless, this fee does not
apply to back-ordered goods that are delivered at a later date to other items in an
order. To identify how goods are shipped we ask for order confirmation if the goods are
ordered from Amazon.
Administration fee: Administration fee of 3.9% of the total of payment is set to every
invoice, for example 3.9% of the above 2-3 values (it depends on the need of
consolidation).
With some orders documents should be sent by fax to the retailer. Then USD 5 fee is
additionally charged with Assisted Purchasing fee. For Assisted Purchases without Mail
Forwarding, the charge is 4% of the total cost of goods plus USD 10. The items of such
purchases are pdf books, accommodation, tickets or direct deliveries from the retailer
to another US address.
Auctions with successful bid and eBay ‘Buy It Now’ sales are charged with the regular
Assisted Purchasing fee. USD 3 fee is paid for unsuccessful auctions bids. An extra USD
3 non-refundable fee is charged for placement of bids with a sniper program.
Re-invoicing: in case you want to change the item when the invoice has already been
drawn up, we will create a new invoice free of charge. USD 3 fee is charged for further
changes. When re-invoicing has to be done because of out of stock item, this fee is not
charged.
Orders are stored at our address during eight weeks free of charge, then the storage fee
is set - USD 5 a week or part thereof, for each order, will be set during next 4 weeks.
Packages that weigh more than 20lbs have special storage fees that you can learn about
by sending your request. After 12 weeks in total of storage of your goods if no shipment
is made, we donate the goods to charity organizations. Only by using our Mail Forwarding
service can you get access to the storage service.
USD 5 Refund is set to any canceled order after they have already been processed with
other fees as domestic shipping. If the item is out of stock or backordered, this fee is
not applied. If you cancel your order, Assisted Purchasing Fee and Administration are
not refunded.
In the case when your goods need to be returned at your request or because they do not
satisfy shipping regulations (forbidden goods or size limitations), the Return Fee of
USD 5 plus the domestic shipping are charged. Assisted Purchasing Fee and Administration
fee are not refunded when items are returned back to the supplier.
Additional Shipment Fee: USD 12 for every extra shipment made on the same day. The
additional shipment fee is set if we have to take another container due to size limits
or if we split your items into several containers.
Handling Fee: USD 5 for every extra box. This fee is charged when shipping providers
other than USPS are used when there are several containers.
Heavy shipment fees: items up to 20lbs are not charged. For items over 20lbs fee of USD
10 is set for every extra 20lb. For instance, for items of 20lbs1oz-40lbs USD 10 fee is
paid; for items of 40lbs1oz-60lbs a USD 20 fee is paid, and so on.
Goods that do not comply with USPS limits are shipped by another provider, for instance
DHL. The cost of shipment with DHL depends on the weight and sizes of goods shipped.
That is why we need the information on the weight and size of the items shipped in order
to calculate DHL shipping fees.
Please, notice that we do not declare values of items to be lower than they are.
Receivers are responsible for customs taxes set by the receiver’s country.
PayPal rate is used to calculate the exchange rate when invoice is drawn up. That is
mainly the spot rate minus 2.5 cents. The rate is generally almost the same rate a bank
charges with foreign currency transactions.
You examine the invoice, pay it through PayPal.
Making sure you keep track of your order
Our customers want to keep track of their orders so we contact them:
When we have placed an order, which we do after receiving the payment.
During 1-2 business days you will get the confirmation of each order delivered to us
that allows you to follow up all your orders.
During 1-2 business days you will get the confirmation of the complete order. You will
also receive international shipping options. After choosing the international shipping
method you will receive an invoice for international shipping fees, other fees and our
costs.
You will receive the confirmation of order shipment and tracking numbers if used during
one business day after we will confirm the receipt of your payment.
Contact Us
ADDRESS: 312 S 4th St, Louisville, KY 40202, United States
MAP:
TEL: +1 502-365-5805
FAX: +1 502-805-0873
E-MAIL:
[email protected]
