I come from Barcelona.
I've been just defrauded by Bryn Tucker and Vera Tucker
(
http://www.london-holidaysettings.com). After so many mails trying to book a
flat in Notting Hill they give me all the bank details. it's impossible to
complet the bank transfer due to the company name (L.C HOMES) don't belong
to the account numbers.
They said me to send the money via W.U (30% of the total budget plus 200
pounds of deposit).
After thousand of mails and calls to the number they provide in their
website they ask me to pay the total amount.
When I say I won't they tell me they're gonna cancel the reservation and
refund me the money in three weeks.
Today,when I've checked the holidaylettings site I've seen the website is
disabled.
I attach you word file (9 pages) including ALL the mails
Please, tell me what can I do to curse a formal complaint. I really
aprecciate your help.
Looking hearing from you soon
Uri
Uri,
We will refund you back in 3 weeks.
Thanks
Bryn,
----- Original Message -----
From: "xxxxxx" <xxxx>
To: "London Holiday Lettings" <
[email protected]>
Sent: 15 July 2009 09:15:43 o'clock (GMT) Europe/London
Subject: Re: notting hill booking
ok, how can you refund me back the money. (western union?)
I cannot wait 3 weeks to recieve the transfer, cause I need to book
another flat.
Sincerly I don't undertand how your conditions have changed? i guess the
30% is enough guarantee to rent a flat.
I should have the transfer the next week.
Uri
Uri,
We will cancel your booking and refund you back in 3 weeks.
Bryn,
> ----- Original Message -----
> From: "xxxx" <xxxxxxxxxxxx>
> To: "London Holiday Lettings" <
[email protected]>
> Sent: 15 July 2009 08:55:43 o'clock (GMT) Europe/London
> Subject: Re: notting hill booking
>
> bryn,
>
> It doesn't matter when I'll arrive. I've paid what you requested for the
> booking reservation!!!. I cannot pay the total amount right now, I don't
> even see the flat I'm renting. If terms and conditions for the booking
> have changed depending my arrival, I should be advised before the 30%
> reservation payment.
> what happen then?
>
>> Uri,
>> The management requested for the full money, becuase you will arrive in
>> less than eight weeks.
>>
>>
>> Bryn,
>> ----- Original Message -----
>> From: "xxxxxx < xxxxxxxx>
>> To: "London Holiday Lettings" <
[email protected]>
>> Sent: 15 July 2009 08:20:19 o'clock (GMT) Europe/London
>> Subject: Re: notting hill booking
>>
>> bryn,
>>
>> you told me I have to pay the 30% of the total amount plus 200 pounds of
>> deposit. That's what I paid for the booking reservation. this is the
>> term
>> and condition info that appears in your website.
>> If I'm not wrong the rest (540) should be paid as soon as I get into the
>> flat.
>>
>> Uri
>>
Uri.
>>>
>>> Total payment is £771 plus £200 security deposit which in
>>> total is
>>> £971.
>>>
>>> You have paid £431.
>>>
>>> Balance to send is £540.
>>>
>>> Send the (£540) deposit with the information below.
>>>
>>> Name: Vera Tucker
>>> Address: 75 Wilton Road, London SW1V 1DE, United Kingdom
>>>
>>> Send us the MTCN ,senders name and address, after you send the money,
>>> we
>>> will send the booking confirmation to your
>>> email, including the directions and terms and conditions, we will like
>>> to
>>> have you in our place.
>>>
>>>
>>> Thanks
>>>
>>>
>>> Bryn Tucker,
>>
>>> ----- Original Message -----
>>> From: "xxxxx" <xxxxxxxxxxx>
>>> To: "London Holiday Lettings" <
[email protected]>
>>> Sent: 14 July 2009 21:03:11 o'clock (GMT) Europe/London
>>> Subject: Re: notting hill booking
>>>
>>> Bryn
>>> I think has been some trouble with our mail. i've just talked with olga
>>> and she said your office has requested for full payment?? it means i
>>> should pay the total amount before getting london?
>>> please send your mails to this direction too (xxxxxxxxxxxxx)
>>>
>>> uri
>>>> Uri,
>>>>
>>>> We have sent you email several times.
>>>>
>>>> Check your spam.
>>>>
>>>> Bryn,
>>>> ----- Original Message -----
>>>> From: "xxxxxxxxxx" <xxxxxxxx>
>>>> To:
[email protected]>>>> Sent: 14 July 2009 19:45:38 o'clock (GMT) Europe/London
>>>> Subject: notting hill booking
>>>>
>>>> hello,
>>>>
>>>> how long you use to give back the booking confirmation after the
>>>> payment?
>>>> I did the transfer last week and I'm still waiting your confirmation.
>>>> is
>>>> this usual? you told me as soon you received the deposit from western
>>>> union you send me back the confirmation inmediatelly (the w.u transfer
>>>> were charged last wednesday)
>>>> I need this confirmation to confirm the other people who will come to
>>>> london, that everything's okay, check the flights and stuff.
>>>> I've been trying to keep in touch with you but it's been imposible so
>>>> far.
>>>> I left a message in your voice mail and I haven't received an answer.
>>>> On the other hand I've checked the notthing hill flat it's still
>>>> available
>>>> in your website, so I don't understand how all of this procedure
>>>> works,
>>>> If I don't receive an answer I must study other possibilites.
>>>>
>>>> Uri
Uri,
We have received your deposit, we will send you the booking confirmation.
Bryn,
----- Original Message -----
From: xxxxxxxxxxx>
To: London Holiday Lettings <
[email protected]>
Sent: Wed, 8 Jul 2009 11:14:58 -0700 (PDT)
Subject: Re: Two Bedroom Selfcatering Flat in Notting Hill Gate
hy bryn,
This is uri. please tell me something about the w.u transfer. In the
Barcelona post office everything seems to be okay, they tell me the
payment has been charged.
I need to tell the rest of my friends all is confirmed.
uri
> Uri,
>
> We will send you the receipt of the funds tomorrow.
>
>
> Bryn
> ----- Original Message -----
> From: <>
> To: London Holiday Lettings <
[email protected]>
> Sent: Tue, 7 Jul 2009 11:48:51 -0700 (PDT)
> Subject: Re: Two Bedroom Selfcatering Flat in Notting Hill Gate
>
> hi Bryn,
>
> Sorry of being so heavy, but i'm worried to know if you've received the
> payment correctly.
> I've made the payment this morning and I've send you a mail with the
> mtcn. I guess you'll check out the payment tomorrow morning so, please
> tell something as soon as you can.
> I'm very interested in the flat and it would be a shame to loose it by all
> these burocracy.
>
> Sincerly,
> uri
>> The money control number is on the slip you send, please check and send
>> it
>> to us.
>>
>> Bryn,
>> ----- Original Message -----
>> From: xxxxxxxxxxxxx>
>> To: London Holiday Lettings <
[email protected]>
>> Sent: Tue, 7 Jul 2009 03:04:56 -0700 (PDT)
>> Subject: Re: Two Bedroom Selfcatering Flat in Notting Hill Gate
>>
>> what's mtcn?
>>
>>> uRI,
>>> The writting of the mtcn is not cleared, can you send it through email.
>>>
>>> Bryn,
>>> ----- Original Message -----
>>> From: xxxxxx>
>>> To: London Holiday Lettings <
[email protected]>
>>> Sent: Tue, 7 Jul 2009 01:50:46 -0700 (PDT)
>>> Subject: Re: Two Bedroom Selfcatering Flat in Notting Hill Gate
>>>
>>> Bryn
>>> Here's the western union scan
>>> Keep in touch
>>> Uri
>>>> We will send your booking confirmation, immediatelly we receive the
>>>> western union details.
>>>>
>>>> Bryn,
>>>> ----- Original Message -----
>>>> From: xxxxxxx
>>>> To: London Holiday Lettings <
[email protected]>
>>>> Sent: Tue, 7 Jul 2009 00:18:02 -0700 (PDT)
>>>> Subject: Re: Two Bedroom Selfcatering Flat in Notting Hill Gate
>>>>
>>>> ok, I'll try the Western union via
>>>>
>>>>
>>>>> Uri,
Thanks for your recent message, today is Tuesday and we have not
receive any deposit from your Bank, i will advice you to use another
alternative to make the payment, we believe the first deposit will surely come
>>>>> back
>>>>> to
>>>>> your Bank if it fails to reach here.
>>>>>
>>>>> If by tomorrow we don't have any deposit from you, we will offer the
>>>>> dates
>>>>> to another Guests, we have had an inquiry for the same dates that you
>>>>> want
>>>>> to be there and since we didn't receive your deposit, we are worried
>>>>> and
>>>>> will like to inform you to make the deposit through another fast and
>>>>> easy
>>>>> means, we will still keep track on the first deposit you sent, so
>>>>> that
>>>>> we
>>>>> will inform you and refund you back on your arrival, if it finally
>>>>> comes
>>>>> in.
>>>>>
>>>>> We will advise you to send the deposit through Western Union Money
>>>>> Transfer, you can send it online with a credit card or you visit an
>>>>> Agent
>>>>> in your city.
>>>>>
>>>>> Send the (£431) deposit with the
>>>>> information below.
>>>>>
>>>>> Name: Vera Tucker
>>>>> Address: 75 Wilton Road, London SW1V 1DE, United Kingdom
>>>>>
>>>>> Send us the MTCN ,senders name and address, after you send the money,
>>>>> we
>>>>> will send the booking confirmation to your
>>>>> email, including the directions and terms and conditions, we will
>>>>> like
>>>>> to
>>>>> have you in our place.
>>>>>
>>>>>
>>>>> Thanks
>>>>>
>>>>>
>>>>> Bryn Tucker,
>>>>> ----- Original Message -----
>>>>> From:
>>>>> To: London Holiday Lettings <
[email protected]>
>>>>> Sent: Mon, 6 Jul 2009 23:53:03 -0700 (PDT)
>>>>> Subject: Re: Two Bedroom Selfcatering Flat in Notting Hill Gate
>>>>>
>>>>> Bryn,
>>>>>
>>>>> I've been talking with the bank stuff, they send me back the payment
>>>>> due
>>>>> to the account name doesn't belong to the account number. I'll do the
>>>>> payment to your name (or what's best for you) instead of l.c homes.
>>>>> The
>>>>> only thing the bank needs to proceed with the transfer is the adress
>>>>> of
>>>>> your bank.
>>>>>
>>>>> Thank's for your consideration
>>>>> uri
>>>>>> Uri,
>>>>>>
>>>>>> Below is our Bank details you need to take to your Bank and make the
>>>>>> payment of
>>>>>> £431.
>>>>>>
>>>>>> Account name: L.C.Homes
>>>>>> Account Number: 21129347
>>>>>> Sort Code: 56-00-05
>>>>>> SWIFT BIC: NWBKGB2L
>>>>>> IBAN: GB45 NWBK 5600 0521 1293 47
>>>>>> Bank name: Natwest Bank
>>>>>> Bank Address: London, Unitd Kingdom
>>>>>>
>>>>>>
>>>>>> We will need the copy of the transfer confirmation from your bank,
>>>>>> the
>>>>>> scanned copy,very important.
>>>>>> We will send the booking confirmation and how to receive the keys
>>>>>> once
>>>>>> we
>>>>>> have received your deposit and confirm your booking.
>>>>>>
>>>>>>
>>>>>> Philip W.
>>>>>>
>>>>>> ----- Original Message -----
>>>>>> From:
>>>>>> To: London Holiday Lettings <
[email protected]>
>>>>>> Sent: Mon, 29 Jun 2009 02:03:19 -0700 (PDT)
>>>>>> Subject: Re: Two Bedroom Selfcatering Flat in Notting Hill Gate
>>>>>>
>>>>>> Hello Bryn
>>>>>>
>>>>>> I'm Uri and I'm really interested to book the Notting Hill flat.
>>>>>> Please,
>>>>>> give me the info about the bank transfer.
>>>>>>
>>>>>> All the best,
>>>>>> Uri
>>>
>>>>>>> Uri,
>>>>>>>
>>>>>>> Our St' Johns Place - Notting Hill - 2 Bedroom, 2 Bathrooms is
>>>>>>> available
>>>>>>> for the 9 nights you requested.
>>>>>>>
>>>>>>> The rate is
>>>>>>> £771.
>>>>>>>
>>>>>>> We requested for 30% deposit from the rent rate which is £231 plus the £200
>>>>>>> refundable security deposit.
>>>>>>> Total deposit required is £431
>>>>>>> to
>>>>>>> secure the booking.
>>>>>>>
>>>>>>> Should you arrive in London by aeroplane or train, we strongly
>>>>>>> advise
>>>>>>> that
>>>>>>> you book with us a London taxi.
>>>>>>> They will have the keys to the property, meet you at the airport
>>>>>>> and
>>>>>>> take
>>>>>>> you straight to the property in comfort.
>>>>>>>
>>>>>>> We accept bank transfer only.
>>>>>>>
>>>>>>> You can view Our St' Johns Place - Notting Hill - 2 Bedroom, 2
>>>>>>> Bathrooms
>>>>>>> Apartment on this link below.
>>>>>>>
>>>>>>>
http://www.london-holidaylettings.com/Notting-Hill.html>>>>>>>
>>>>>>>
>>>>>>> Best regards
>>>>>>>
>>>>>>> Bryn Tucker
>>>>>>>
>>>>>>> General Manager
>>>>>>> London Holiday Lettings
>>>>>>>
>>>>>>>
http://www.london-holidaylettings.com>>>>>>>
>>>>>>> Office: 08458340124 Mobile: 07554301002
>>>>>>>
>>>>>>> Email:
[email protected]>>>>>>>
>>>>>>> Skype: london.holiday.lettings
>>>>>>> Hello,
>>>>>>> We’re
>>>>>>> looking to rent an apartment
>>>>>>> between August 20th
>>>>>>> and
>>>>>>> august 29
>>>>>>> th,
>>>>>>> with 2 bedrooms and 2 double beds, in London center.
>>>>>>> We are 4 people plus 1 baby. Our budget is about 800
>>>>>>> –
>>>>>>> 1000
>>>>>>> Euros
>>>>>>> max.
>>>>>>> Could you give us an aproximate budget for tose dates and confirm
>>>>>>> us
>>>>>>> the
>>>>>>> furniture we are requiering?
>>>>>>> Thanks
>>>>>>> in advance
>>>>>>> Uri
Edited out poster's email address and cleaned up formatting. -Jillian