[email protected]

I booked a flight online, entered all info, paid. Just before I was leaving, I received an email from
[email protected]
with the correct flight number, day and time and the reservation code. It asked me to click on the email to enter passport info. I am always suspicious of emails that say to click straight through the email. I get these from scammers pretending to my bank often. So I went to my account at the airline and checked that my passport info was entered, and it was. I called the airline and they didn't know anything about such email and said all my info was ok. I then reported the incident to any government organizations I could.

I searched the email address and found many scams associated with it.

I took the flight and had no problems. A month later, I received a call from one of the government offices I had contacted, saying that they looked into it and the email was really from the airline and not a scam. I searched the address again and the same types of scams came up and on the search page I could see the email address I was searching, but when I clicked on those sites, there was no mention of any scams involving that email address.

I am wondering if anyone has ever received an email from this address and if it was really from Air France or if it was any kind of scam. I am wondering if scammers can use actual email addresses from real companies to scam customers and if the companies or the scammers can later erase all the evidence.

Hi and welcome.

Because of the timing of you having just booked a flight, it does make sense that it was from the actual airline. Spam, scam or phishing are usually just out of the blue and sent to thousands of people.
The domain of airfrance.com is legit and does actually belong to the airline. It's possible that you can't find content of the scam listings because they were removed due to the domain being legitimate?
While this one does seem to be legitimate, scammers can and do spoof "from" email addresses. Legitimate companies are regularly impersonated in this way. Relying on the address that a mail claims to be from isn't advisable. The route you took, by going directly to the airline is the best way!