by ayekami
Fri May 24, 2013 7:21 am
Hi,
Guys i wanted to share this story with you guys where i literally lost 5000 USD.Viaddress which is a mail forwarding company in elkhart,Indiana USA,i opened some accounts with them as i own a business out side of USA and import alot from USA.I thought it would be a good idea to have an accounts of my customers to that i can ship them directly from viaddress to them.One account that i made for a customer (that was with his permission) which i used for a 5000 usd shipment from the supplier in USA to Viaddress.Shipment came and it showed our cost for sending the item to the selected destination (price was 40% higher then what other companies were offering) and we paid it.
Now after 2 days they come back to us through email that Paypal has asked for to hold the shipment as the address in Paypal does not match and we require the following documents to to get this shipment moved.Below is the actual email.
After which we called and checked with paypal to see if the that was the case from their side.But to my surprise they said that they did not had any issue with the payment i made through them to Viaddress.This really got me angry and i called viaddress (i had to search for their number as they did not listed it on their website but found it) and asked them to straight away ship out my package.Which they declined and then admitted that they needed that items.I told them i can provide the documents which i have now and the rest will send you later but they never agreed as it would have taken me a month to my ID as it was in the process of renewal in my country.
Then at one time they even hang up the phone on me and the operator was very arrogant and said that they dont deal on the phone and that i should email them.Then i told them to ship the item back to a friend of mine in Salt Lake City Utah who agreed to help me in this shipment but Viaddress said that they will only ship back to the supplier from where the shipment came.The supplier also helped me and agreed to receive the shipment and resend it to my friend.Then i purchased a return shipping label and sent it to Viaddress to send the shipment back to the supplier.
Its been 2 days as i am writing this post now and they have not shipped out my package and all this time i lost almost 15 days with this package.My client was so angry at me that he said that he will never deal with me again.I contacted another mail forwarding company and explained them all the details and they agreed to ship the items without any documents just that they will open the box and inspect the shipment.
They gave me a huge huge lose and i wanted to share my story with you guys so that you avoid using them.Especially if you are planning to use them for your business purpose.
Guys i wanted to share this story with you guys where i literally lost 5000 USD.Viaddress which is a mail forwarding company in elkhart,Indiana USA,i opened some accounts with them as i own a business out side of USA and import alot from USA.I thought it would be a good idea to have an accounts of my customers to that i can ship them directly from viaddress to them.One account that i made for a customer (that was with his permission) which i used for a 5000 usd shipment from the supplier in USA to Viaddress.Shipment came and it showed our cost for sending the item to the selected destination (price was 40% higher then what other companies were offering) and we paid it.
Now after 2 days they come back to us through email that Paypal has asked for to hold the shipment as the address in Paypal does not match and we require the following documents to to get this shipment moved.Below is the actual email.
We have been notified by PayPal regarding your last shipment payment telling us that your PayPal address in unconfirmed and that they are telling us to hold your shipment until your PayPal address has been confirmed. SHP1368718617
To have your items shipped we will need the following from you:
1. Two Government issued Picture Identification card. (2 ids under your name, 2 ids under the Paypal account holder name)
2. Utility bill that is the same as the PayPal address.
Once we can confirm that this account is legit, we would be able to proceed with your shipment.
Simply reply to this ticket with the above documents as attachments.
After which we called and checked with paypal to see if the that was the case from their side.But to my surprise they said that they did not had any issue with the payment i made through them to Viaddress.This really got me angry and i called viaddress (i had to search for their number as they did not listed it on their website but found it) and asked them to straight away ship out my package.Which they declined and then admitted that they needed that items.I told them i can provide the documents which i have now and the rest will send you later but they never agreed as it would have taken me a month to my ID as it was in the process of renewal in my country.
Then at one time they even hang up the phone on me and the operator was very arrogant and said that they dont deal on the phone and that i should email them.Then i told them to ship the item back to a friend of mine in Salt Lake City Utah who agreed to help me in this shipment but Viaddress said that they will only ship back to the supplier from where the shipment came.The supplier also helped me and agreed to receive the shipment and resend it to my friend.Then i purchased a return shipping label and sent it to Viaddress to send the shipment back to the supplier.
Its been 2 days as i am writing this post now and they have not shipped out my package and all this time i lost almost 15 days with this package.My client was so angry at me that he said that he will never deal with me again.I contacted another mail forwarding company and explained them all the details and they agreed to ship the items without any documents just that they will open the box and inspect the shipment.
They gave me a huge huge lose and i wanted to share my story with you guys so that you avoid using them.Especially if you are planning to use them for your business purpose.
