Service-Evaluators: How to Become a Mystery Shopper

Service-Evaluators at http://service-evaluators.net

We have been service fanatics for over 20 years and provide you with the focused consumer insights needed to keep your business flourishing. With social technology platforms solidly entrenched as powerful reputation tools, it is more important than ever to arm yourself with the timely data and details needed to keep you focused on what matters the most..your customers,always your customers!

Surprise surprise! Their clients include Western Union and MoneyGram.

How to Become a Mystery Shopper
Please Read All Of The Following Carefully!

A good mystery shopper must be reliable, observant, organized, objective, flexible, honest and thorough. Their role is not to seek out the negatives or find fault but is to observe, report accurately on their experience and record what occurred and what didn’t occur during the visit. They must follow the protocol strictly, never leads the conversation and is observant without being obvious.

Tips to Becoming a Good Mystery Shopper
A Good Mystery Shopper Must Be:
Reliable
Observant
Organized
Objective
Flexible
Honest
Thorough

Mystery Shopper:
Documents only what they observe, and not what they thought should have been.
Sticks to the guidelines and does not deviate from the scenario in use.
Never leads the conversation.
Is observant without being obvious.
Poses as a “real” customer
Makes sure their shopper identity is not known by the person being evaluated
Might be asked to purchase a product
Might have to ask specific questions or register a complaint to see how they are handled
Will observe a typical customer’s experience
Reports on their experience / visit objectively and is not continually negative or trying to find fault (without a valid reason).
Provides detailed, objective feedback about their experience

No contact details, webform only

Location: Due to the nature of our business, we operate throughout North America. Can therefore provide shoppers for any location.

Created 12th May 2016 for 1 year only by someone giving a UK address.