by A.B.
Wed Oct 05, 2011 5:16 am
Dear *removed*,
I am pleased to inform you that your work begins fully this week and you should be on a watch-out for a mail from USPS containing 2 piece of money order. It is important I keep you posted on what is to be done the moment you receive it. Upon its arrival, you are to follow the below instruction carefully:
- Have the money order processed at your bank.
- Keep $200 for your payment for this particular assignment.
- Evaluation 1: Proceed to any Wal-Mart outlet within your location where you will buy something (grocery) worth of $50 that you may end up needing/consuming for yourself. This will be part of your evaluation exercise, also a gain for you.
- Evaluation 2: Go to any MoneyGram outlet with the balance of the money you have on you and transfer/send it to the below information using the service (money in minutes)
NAME: ASHLEY DOCKERY
ADDRESS: 328 N. DEARBORN STREET, CHICAGO IL 60610
Basically, I need you to carry out those two evaluations without arousing any kind of suspicion.
Provide us with your assessment about what you think about the services in both places; Ambiance/outlook of the shop/outlet; Smartness of the attendant; Customer service professionalism; Reaction of personnel under pressure; Information that you think would be helpful; Your comments and impressions.
- Please note that whatever you purchased at Wal-Mart belongs to you and you are to keep it for your use.
- Provide detail information on the $50 item you purchased at Wal-Mart.
Send a detailed email to me once the whole evaluation is completed, please provide the MoneyGram reference number, Amount Sent and Sender’s name in your email.
BELOW IS AN EXAMPLE OF WHAT IS REQUIRED OF YOU. THIS IS AN EVALUATION REPORT OF A MYSTERY SHOPPER.
Evaluation 1: Upon my arrival in Wal- Mart store # 3757 on 04/27/2011 around 5pm the mood of the store was quiet and calm as there were not a lot of people in the store shopping and / or employees around besides the cashier/ meat department that I could see. The outlet was neatly organized for the most part the floors seemed like they needed to be swept in some areas namely the produce area. As I was checking out I had two separate transactions the attendant (Sharleen) did not greet me or attempt to carry on any other type of conversation through the entire 1st check out. No eye contact of any kind and I got the impression that she did not really want to be there. After I informed her that the next transaction was also mine only then did she say hello and continued on to tell me that she was "out of it today". Overall my experience in this location was good considering there were no long waits to check out and I prefer to shop when it is the least busy. The customer service however I think could use some work. I have worked in retail for many years and I think when an employee smiles and gives eye contact with the customer it is much more inviting than when they don't, even if they don't mean it.
Evaluation 2: I arrived at the Safeway location #1803 on 04/27/2011 around 4:15pm I was immediately greeted by the attendant Johanna (Jojo). She was warm and friendly and walked me through every step of the way when filling out my western union money in minute’s transaction. She was very informative and very patient as I have never done this type of transaction before. She gave me information on becoming a gold card member. I was not sure of the amount that I could send including the fees that were applicable with this transaction and she happily figured it out for me. She made sure that I understood what was necessary for the person on the other end to be able to receive the money with no problems and made sure that I did not leave clueless as to what had just happened. The mood of the store was busy yet delightful. The customer service area of the store where I was doing my transaction was neatly organized and the other associate (Kaylee) continued to clean up the area and stay busy even though there were no other customers. She even smiled and joined in our conversation. I was very pleased to have either one of these attendants help me. I would feel comfortable doing this transaction again on my own if I had to. MTCN # is 552-742-6133 amount sent is 774.00. Service fee was 66.00.
--
Rafael Daniels.
Dexter Evaluation Team.
Email header details;
I am pleased to inform you that your work begins fully this week and you should be on a watch-out for a mail from USPS containing 2 piece of money order. It is important I keep you posted on what is to be done the moment you receive it. Upon its arrival, you are to follow the below instruction carefully:
- Have the money order processed at your bank.
- Keep $200 for your payment for this particular assignment.
- Evaluation 1: Proceed to any Wal-Mart outlet within your location where you will buy something (grocery) worth of $50 that you may end up needing/consuming for yourself. This will be part of your evaluation exercise, also a gain for you.
- Evaluation 2: Go to any MoneyGram outlet with the balance of the money you have on you and transfer/send it to the below information using the service (money in minutes)
NAME: ASHLEY DOCKERY
ADDRESS: 328 N. DEARBORN STREET, CHICAGO IL 60610
Basically, I need you to carry out those two evaluations without arousing any kind of suspicion.
Provide us with your assessment about what you think about the services in both places; Ambiance/outlook of the shop/outlet; Smartness of the attendant; Customer service professionalism; Reaction of personnel under pressure; Information that you think would be helpful; Your comments and impressions.
- Please note that whatever you purchased at Wal-Mart belongs to you and you are to keep it for your use.
- Provide detail information on the $50 item you purchased at Wal-Mart.
Send a detailed email to me once the whole evaluation is completed, please provide the MoneyGram reference number, Amount Sent and Sender’s name in your email.
BELOW IS AN EXAMPLE OF WHAT IS REQUIRED OF YOU. THIS IS AN EVALUATION REPORT OF A MYSTERY SHOPPER.
Evaluation 1: Upon my arrival in Wal- Mart store # 3757 on 04/27/2011 around 5pm the mood of the store was quiet and calm as there were not a lot of people in the store shopping and / or employees around besides the cashier/ meat department that I could see. The outlet was neatly organized for the most part the floors seemed like they needed to be swept in some areas namely the produce area. As I was checking out I had two separate transactions the attendant (Sharleen) did not greet me or attempt to carry on any other type of conversation through the entire 1st check out. No eye contact of any kind and I got the impression that she did not really want to be there. After I informed her that the next transaction was also mine only then did she say hello and continued on to tell me that she was "out of it today". Overall my experience in this location was good considering there were no long waits to check out and I prefer to shop when it is the least busy. The customer service however I think could use some work. I have worked in retail for many years and I think when an employee smiles and gives eye contact with the customer it is much more inviting than when they don't, even if they don't mean it.
Evaluation 2: I arrived at the Safeway location #1803 on 04/27/2011 around 4:15pm I was immediately greeted by the attendant Johanna (Jojo). She was warm and friendly and walked me through every step of the way when filling out my western union money in minute’s transaction. She was very informative and very patient as I have never done this type of transaction before. She gave me information on becoming a gold card member. I was not sure of the amount that I could send including the fees that were applicable with this transaction and she happily figured it out for me. She made sure that I understood what was necessary for the person on the other end to be able to receive the money with no problems and made sure that I did not leave clueless as to what had just happened. The mood of the store was busy yet delightful. The customer service area of the store where I was doing my transaction was neatly organized and the other associate (Kaylee) continued to clean up the area and stay busy even though there were no other customers. She even smiled and joined in our conversation. I was very pleased to have either one of these attendants help me. I would feel comfortable doing this transaction again on my own if I had to. MTCN # is 552-742-6133 amount sent is 774.00. Service fee was 66.00.
--
Rafael Daniels.
Dexter Evaluation Team.
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From: Dexter Evaluation Team <[email protected]>
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