by A.B.
Fri Oct 07, 2011 4:18 am
This is hardly the case, as being a good mystery shopper and finding work as one, requires some special skills and attributes.
The best mystery shoppers of course, enjoy shopping. They must also like working with people and thrive on flexible work hours as well as non-traditional work environments. Good mystery shoppers know how to be objective. It is easier than you might think to be biased either positively or negatively if you have attended a shop or restaurant before as a non-mystery shopper. It is important to keep your previous experiences or biases to yourself and evaluate the store or product under the professional eye of a mystery shopper.
In some cases, mystery shoppers are asked to act a certain way. In this case, mystery shoppers should feel comfortable 'acting' and not let their feelings get in the way of the objectives of their secret shopping assignment. Mystery shoppers in general must feel comfortable presenting themselves as an everyday customer to the business. This makes their shopping experience as reliable and accurate as it can be, allowing them to report on their assignment with clarity and objectiveness.
It is also very important for mystery shoppers to be detail oriented. It is critical as a shopper to be able to recognize several details at once. Multi-tasking and being detail oriented are very important skills for a good mystery shopper.
As a Mystery shopper, you must also have good communication skills. How you communicate your experience back to us is essential for the businesses who hire us. Therefore it is important for mystery shoppers to take detailed notes about their assignment so they can accurately portray the right information back to their employer. Timeliness is also an important qualification for a good mystery shopper. Completing your assignment on time and reporting back in a timely manner is one of the most important aspects of a mystery shopper's assignment. Which is why a steady internet is a must.
The last qualifying matter of being a mystery shopper is simply being yourself. An assignment might require a certain age demographic or type of person. For example a car dealer ship might want to see how its employees react to young, female car buyers. Thus, an assignment such as this won't be given to an older male mystery shopper. It is the only facet of mystery shopping you cannot ultimately control. However, the majority of assignments do not require a specific demographic from their shoppers.
The following is a list of common areas that are evaluated as a part of the mystery shopper's experience.
· Was there a phone call made before visiting the store?
· If so, how were you greeted over the phone?
· Was the employee helpful?
· The name of the store
· The general appearance of the store
· How many employees were working
· If the shopper was greeted
· How the shopper was greeted and how quickly you were greeted
· How they were dressed
· If the employees acted in a professional manner
· If they were helpful and knowledgeable about the product
· If they were asked back by employees
· An overall assessment on the shopping experience as a whole
It is important for a shopper to be consistent during shopping evaluations. To always undergo the same demeanor, ask the same product questions and to be as objective as possible between stores. This makes their evaluations more trustworthy for the client.
As you can see, even through a simple shopping experience a great deal can be determined about a company. These evaluations ultimately help companies make important decisions about their products, employees and business plans.
After a shop is completed, the mystery shopper relays information back to the client. This is usually done via a report, which outlines the details of the mystery shopping experience.
How Mystery Shoppers are Paid
Since mystery shopping is commonly off-site and shoppers don't report to an office, Mystery shoppers are paid via check and are paid before assignment.
Amount Paid
There is far less information on how much a mystery shopper makes under a salaried position than for s starter like you; mostly in part because it is more common for mystery shoppers to work hourly. Salaried mystery shoppers are usually highly trusted shoppers that are long standing employees with out company. As such, salaries can range extensively anywhere from $40,000 - $70,000 annually.
Starters are paid a flat rate of $200 per mission.
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The best mystery shoppers of course, enjoy shopping. They must also like working with people and thrive on flexible work hours as well as non-traditional work environments. Good mystery shoppers know how to be objective. It is easier than you might think to be biased either positively or negatively if you have attended a shop or restaurant before as a non-mystery shopper. It is important to keep your previous experiences or biases to yourself and evaluate the store or product under the professional eye of a mystery shopper.
In some cases, mystery shoppers are asked to act a certain way. In this case, mystery shoppers should feel comfortable 'acting' and not let their feelings get in the way of the objectives of their secret shopping assignment. Mystery shoppers in general must feel comfortable presenting themselves as an everyday customer to the business. This makes their shopping experience as reliable and accurate as it can be, allowing them to report on their assignment with clarity and objectiveness.
It is also very important for mystery shoppers to be detail oriented. It is critical as a shopper to be able to recognize several details at once. Multi-tasking and being detail oriented are very important skills for a good mystery shopper.
As a Mystery shopper, you must also have good communication skills. How you communicate your experience back to us is essential for the businesses who hire us. Therefore it is important for mystery shoppers to take detailed notes about their assignment so they can accurately portray the right information back to their employer. Timeliness is also an important qualification for a good mystery shopper. Completing your assignment on time and reporting back in a timely manner is one of the most important aspects of a mystery shopper's assignment. Which is why a steady internet is a must.
The last qualifying matter of being a mystery shopper is simply being yourself. An assignment might require a certain age demographic or type of person. For example a car dealer ship might want to see how its employees react to young, female car buyers. Thus, an assignment such as this won't be given to an older male mystery shopper. It is the only facet of mystery shopping you cannot ultimately control. However, the majority of assignments do not require a specific demographic from their shoppers.
The following is a list of common areas that are evaluated as a part of the mystery shopper's experience.
· Was there a phone call made before visiting the store?
· If so, how were you greeted over the phone?
· Was the employee helpful?
· The name of the store
· The general appearance of the store
· How many employees were working
· If the shopper was greeted
· How the shopper was greeted and how quickly you were greeted
· How they were dressed
· If the employees acted in a professional manner
· If they were helpful and knowledgeable about the product
· If they were asked back by employees
· An overall assessment on the shopping experience as a whole
It is important for a shopper to be consistent during shopping evaluations. To always undergo the same demeanor, ask the same product questions and to be as objective as possible between stores. This makes their evaluations more trustworthy for the client.
As you can see, even through a simple shopping experience a great deal can be determined about a company. These evaluations ultimately help companies make important decisions about their products, employees and business plans.
After a shop is completed, the mystery shopper relays information back to the client. This is usually done via a report, which outlines the details of the mystery shopping experience.
How Mystery Shoppers are Paid
Since mystery shopping is commonly off-site and shoppers don't report to an office, Mystery shoppers are paid via check and are paid before assignment.
Amount Paid
There is far less information on how much a mystery shopper makes under a salaried position than for s starter like you; mostly in part because it is more common for mystery shoppers to work hourly. Salaried mystery shoppers are usually highly trusted shoppers that are long standing employees with out company. As such, salaries can range extensively anywhere from $40,000 - $70,000 annually.
Starters are paid a flat rate of $200 per mission.
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