by A.B.
Wed Oct 19, 2011 2:51 am
Hello,
Your details have undergone background checks and have been processed. You have been hired as one of our Mystery shopper/Survey Agent.
===Acceptance of this job===
-Creates an implied contract between you, as the independent contractor and the survey team.
-Means you will perform the Survey in compliance with the Notification, Scheduler Updates and the terms of this Agreement.
-Means that if conflicts arise such that you are unable to fulfill an assignment you must notify the Survey team scheduler 24 hours in advance by e-mail before the funds to carry out the survey is sent to you. Not doing so would mean a breach of contract.
For your first assignment, you will be evaluating Western Union Money Transfer Services in your neighborhood.
There have been reports about laps in the services of their Management and some of their staffs. The complaints are based on reports which their customers forwarded anonymously and Phone calls which were also made to the head office.
These reports Include:
I) Unqualified Staff
II) Slow services
III) Loss of Money
IV) Rude Attendants
V) Excess charge
VI) Late opening hours and closing before time
Kindly check out for Western Union outlets/ locations you would like to evaluate, make sure the stores or outlets you choose are close to your area as much as possible. I would want you to give down a working cell phone number you can be reached at anytime. Also, I would want you to state if you have done this kind of job before and what your experience was when you did it?
You will have to send the name and address of the two locations to us. Please note that you are to act Cool, Calm and Confident through out the period which you will be carrying out your survey at the Outlet in order not to arouse any suspicion.
You will write a report about the customer services, you will send your report back to us via Email, you will have to use the following pointers to prepare your report :
1) How long it took you to get services.
2)Ambiance/Outlook of the Shop/Outlet
3) Smartness of the attendant
4)Customer service professionalism
5)Reaction of personnel under pressure
6)Information that you think would be helpful
7)Your comments and impressions.
A package will be sent to you, inside the package you will find your Compensation payment of $200 and other funds you will use to carry out your surveying process. The funds will be sent to you in form of Money orders/Check which you would cash at your bank and use for the assignment. You must not use your personal money to complete any of the surveying process and there will be no reimbursement of any kind since we are providing you with all the funds you will need to carry out the survey.
An Evaluation Instruction will be given to you through email, this will tell you what to do at the Western Union location and how to expend the funds at each location. Please reply this Email ASAP and give us the name and address of the Western Union Outlet / location you will be evaluating. If you have any question, get back to me and make sure you send an email back as a response to this email ASAP.
Best Regards,
Your prompt response would be highly appreciated, replying with the Subject THIS IS ACKNOWLEDGED.
Mark Tyler
Task Coordinator
Secret Shopper®
Email : [email protected]
Email header details;
Your details have undergone background checks and have been processed. You have been hired as one of our Mystery shopper/Survey Agent.
===Acceptance of this job===
-Creates an implied contract between you, as the independent contractor and the survey team.
-Means you will perform the Survey in compliance with the Notification, Scheduler Updates and the terms of this Agreement.
-Means that if conflicts arise such that you are unable to fulfill an assignment you must notify the Survey team scheduler 24 hours in advance by e-mail before the funds to carry out the survey is sent to you. Not doing so would mean a breach of contract.
For your first assignment, you will be evaluating Western Union Money Transfer Services in your neighborhood.
There have been reports about laps in the services of their Management and some of their staffs. The complaints are based on reports which their customers forwarded anonymously and Phone calls which were also made to the head office.
These reports Include:
I) Unqualified Staff
II) Slow services
III) Loss of Money
IV) Rude Attendants
V) Excess charge
VI) Late opening hours and closing before time
Kindly check out for Western Union outlets/ locations you would like to evaluate, make sure the stores or outlets you choose are close to your area as much as possible. I would want you to give down a working cell phone number you can be reached at anytime. Also, I would want you to state if you have done this kind of job before and what your experience was when you did it?
You will have to send the name and address of the two locations to us. Please note that you are to act Cool, Calm and Confident through out the period which you will be carrying out your survey at the Outlet in order not to arouse any suspicion.
You will write a report about the customer services, you will send your report back to us via Email, you will have to use the following pointers to prepare your report :
1) How long it took you to get services.
2)Ambiance/Outlook of the Shop/Outlet
3) Smartness of the attendant
4)Customer service professionalism
5)Reaction of personnel under pressure
6)Information that you think would be helpful
7)Your comments and impressions.
A package will be sent to you, inside the package you will find your Compensation payment of $200 and other funds you will use to carry out your surveying process. The funds will be sent to you in form of Money orders/Check which you would cash at your bank and use for the assignment. You must not use your personal money to complete any of the surveying process and there will be no reimbursement of any kind since we are providing you with all the funds you will need to carry out the survey.
An Evaluation Instruction will be given to you through email, this will tell you what to do at the Western Union location and how to expend the funds at each location. Please reply this Email ASAP and give us the name and address of the Western Union Outlet / location you will be evaluating. If you have any question, get back to me and make sure you send an email back as a response to this email ASAP.
Best Regards,
Your prompt response would be highly appreciated, replying with the Subject THIS IS ACKNOWLEDGED.
Mark Tyler
Task Coordinator
Secret Shopper®
Email : [email protected]
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From: Mark Tyler <[email protected]>
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