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From: "Scott Homes"<[email protected]>
Subject: Mystery Shopper/Survey Agent.michele
Date: Sat, 10 Nov 2012 05:48:02 -0600
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Ref: MysSHOP/9-A20
Our great appreciation and thanks on your candid consideration and your acceptance to be one of our Mystery Shopper/Survey Agent.
You will be evaluating any nearest Stores offering Western Union Services in your neighborhood. The store must be around your neighborhood. Kindly look for a Western Union store in your neighborhood which you will be able evaluate. Make sure you select the closest store in your area. You have to send the address of the store you have chosen to evaluate to us while you reply to this email for us to verify. Please note that you are to act cool, calm and confident and not reveal any clue concerning the survey through out the period which you will be carrying out your survey at the store, in order not to arouse any suspicion. You will be shopping at the store and also make a transaction at the Western Union service.
You will write a report about their customer services been given out at the store (effectiveness, inefficiency etc) and you will send your report back to us via Email.
You will have to use the following pointers to prepare your report:
1) How long it took you to get services.
2) Ambiance/Outlook of the Shop/Outlet
3) Smartness of the attendant
4) Customer service professionalism
5) Reaction of personnel under pressure
6) Information that you think would be helpful
7) Your comments and impressions.
Always note down the time while you are taking your survey
Payments will be mailed out to you as soon as you provide us the address of the store you have chosen. A package will be sent out to you through UPS which will contain a check payment for your compensation and transportation fee and the payment you will use to carry out your survey at the store.
All other instructions will be sent out to you as soon as evaluation commences. We hope to have the address of the location you will like to evaluate ASAP.
Regards,
Scott Homes
Mystery Shop Coordinator
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From: "Scott Homes"<[email protected]>
Subject: Mystery Shopper/Survey Agent.michele
Date: Sat, 10 Nov 2012 05:48:02 -0600
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Ref: MysSHOP/9-A20
Our great appreciation and thanks on your candid consideration and your acceptance to be one of our Mystery Shopper/Survey Agent.
You will be evaluating any nearest Stores offering Western Union Services in your neighborhood. The store must be around your neighborhood. Kindly look for a Western Union store in your neighborhood which you will be able evaluate. Make sure you select the closest store in your area. You have to send the address of the store you have chosen to evaluate to us while you reply to this email for us to verify. Please note that you are to act cool, calm and confident and not reveal any clue concerning the survey through out the period which you will be carrying out your survey at the store, in order not to arouse any suspicion. You will be shopping at the store and also make a transaction at the Western Union service.
You will write a report about their customer services been given out at the store (effectiveness, inefficiency etc) and you will send your report back to us via Email.
You will have to use the following pointers to prepare your report:
1) How long it took you to get services.
2) Ambiance/Outlook of the Shop/Outlet
3) Smartness of the attendant
4) Customer service professionalism
5) Reaction of personnel under pressure
6) Information that you think would be helpful
7) Your comments and impressions.
Always note down the time while you are taking your surveyPayments will be mailed out to you as soon as you provide us the address of the store you have chosen. A package will be sent out to you through UPS which will contain a check payment for your compensation and transportation fee and the payment you will use to carry out your survey at the store.
All other instructions will be sent out to you as soon as evaluation commences. We hope to have the address of the location you will like to evaluate ASAP.
Regards,
Scott Homes
Mystery Shop Coordinator