acerqc.net

http://acerqc.net/monitoringanalysis.html

exact copy of

http://www.sageadvantage.com/monitoringanalysis.html

Mail spamming from @emplymentopps.com

Coincidentally two separate companies happen to have the exact same websites, contact details and phone numbers.

Sample job ad

http://acerqc.theresumator.com/apply/ntFtfK/Quality-Control-Office-Needs-Trainee-No-Experience-Needed.html

Quality Control Office Needs Trainee No Experience Needed

Location: manhattan, NY Department: Quality Control Type: Full Time Min. Experience: Student (High School)
Join the leading global provider of services for the quality control industry! , a subsidiary of Robinson & Ernst Holdings, Inc. (NYSE: SLH), delivers market-leading solutions to more than 50,000 companies, worldwide. This global reach, combined with a strong financial position, enables us to continually invest in our technology, our clients and, our employees.

We are currently seeking a Call Center Quality Assurance Trainee for our, OR office.

SUMMARY
Perform real-time monitoring of customer calls and review/ evaluation of recorded client calls to the departments within the Service Delivery Organization to ascertain quality is within company's standards. Mentor and provide guidance to individual associates in utilizing new techniques to better serve customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

•Monitors real time and recorded client calls for quality and adherence to QCS standards/ guidelines and provide written constructive feedback to the associate for each call.
•Reviews call reports for quality assurance and provide guidance in order to enhance client call handling.
•Organizes and maintains documentation for Service Quality Observation tracking (Excel charts and Witness folders).
•Provides regular on-the-spot training on QCS products and "best practices" in customer service.
•Facilitates one-on-one and group training programs.
•Participate in the creation and modification of training materials for customer service
•Performs follow up calls to clients on unresolved or mishandled customer interactions.
•Evaluates current quality assurance processes and makes recommendations for improvement
•Applies voice of the customer (VOC) to improve customer service throughout Service Delivery Organization.

Job Requirements


EDUCATION, SKILLS AND EXPERIENCE
•High School Degree or equivalent required.
•College or technical degree in Computer Science or equivalent combination of education and experience preferred.
•1-2 years customer service experience in a call center environment.
•1-2 years or help desk or technical support experience preferred.

Required Skills and Abilities:

•Ability to provide individualized Reviews
•Exceptional multitasking ability..
•Strong time management skills.
•Excellent written and oral communication skills.

Company Overview

We are the world leader in Quality Control for Call centers and internet business industry. As part of the Solera portfolio of companies, we draw on our broad global claims market experience to identify and implement best practices that drive continuous improvement for our local customers and their trading partners.


Benefits of working with our company Include a starting salary of 45k plus performance bonuses

Another one

https://mylog.recruiterbox.com/jobs/18020

Hiring Customer Trainees to work from home
Location: houston, TX, US
Our company Acerqc is currently looking for professional individuals of who are dedicated and reliable to join our Quality Control Team. We are looking for self starters customer service experience is helpful but not necessary. We are offering full time and partime postions.
Job Benefits:
- Set Your own Hours
- Eliminate Gas expenses(Work from home)
- Get Paid Paid Daily/ Weekly
Job Duties:
- Calling our customers employees to check if they doing there job
- Recording Data/Sending Reports to your Manager
Qualifications:
- Highly motivated to be a self starter
- Phone, computer,skills needed
- Comfortable talking on the phone
- Strong verbal skills necessary
- Ability to speak and explain clearly
- Basic computer and internet skills needed
- Familiary with MS Excel, MS Word, MS Access helpful
- Familiarity with Email Mail Merge helpful
- Excellent written and verbal communication skills

and another

http://gainesville.craigslist.org/csr/3688337582.html

Hiring 5 people this week $15hr plus benefits (gainesville)
Acerqc of Gainesville is a company that handles quality control for thousands of companies around the world, we are seeking to hire a few good people this week that can do what is called reverse telemarketing. Another words your going to call the telemarketing companies up and ask for information and then you will write up a review of how you were handled as a potential customer.

Job is a lot of fun, we have a office right in Gainesville and yes students and part timers looking for work can apply.

Job offer by barely literate poster.

WHOIS

Registrar Info
Name GODADDY.COM, LLC
Whois Server whois.godaddy.com
Referral URL http://registrar.godaddy.com
Status clientDeleteProhibited, clientRenewProhibited, clientTransferProhibited, clientUpdateProhibited
Important Dates More Info
Expires On April 22, 2014
Registered On April 22, 2013
Updated On April 22, 2013

Name Servers More Info
ns1.servage.net 77.232.76.16
ns2.servage.net 217.70.42.5
ns3.servage.net 77.232.66.6
ns4.servage.net 77.232.81.1

Registrant:
Domains By Proxy, LLC

Domain servers in listed order:
NS1.SERVAGE.NET
NS2.SERVAGE.NET
NS3.SERVAGE.NET
NS4.SERVAGE.NET

http://www.startribune.com/local/blogs/204709651.html

http://www.startribune.com/local/blogs/204890181.html

The mail I received was

From Tim Sheilds Sat May 4 09:59:14 2013
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To: [email protected]
Subject: Still looking for work?
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Date: Sat, 04 May 2013 12:59:14 -0400
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Hi This is Tim Sheilds from Acerqc.net

I`m wondering if you are still looking for work as we have a opening , the position is working in our quality control division of our call center.

Basically you will be doing what I like to call reverse telemarketing where basically your going to be calling telemarketing companies up and seeing how they handle your call, You then write a report about if the person was knowledgeable about the product they were selling or how nice the person was on the phone or did they make you want to order the product etc etc.

The position pays 35k to start you can work at home and will be paid by direct deposit or check every week, check out our site you can see we are a good company to work with and if you feel you would like to apply for the position then reply back to me and I`ll get you started.

Hope to hear from ya soon

Tim Sheilds
Hiring Manager
Acerqc.net