Mike Wilson and Alan Jones:
Thanks for getting back to me so quickly.
This is the email we received from Milk Hill Chihuahuas:
Re: Pinky - Sometime in the nearest Future (Not more than a week)
Milk Hill (
[email protected])
11/22/15
[email protected] Dear Customer,
We apologize for the delayed reply. Thank you for your inquiry and it is nice to know that you are interested in our puppy. The puppies are still available, have been vet checked, have almost completed all basic obedience/behavioral training and are actually ready for a new home. They are shipped via airplane using a professional pet shipping agency and considering the fact that the puppies are still very young and fragile we actually ship them in the company of our agent who guarantees their safety during the trip and ensures that the puppy is safely delivered to you. We usually charge an additional $300 for shipping per puppy but right now, we have coupons to ship the puppies freely nationwide (USA) & to Canada, hence if you purchase the puppy while a coupon for free shipping is still available then your puppy will be shipped and delivered to your location safely without you paying any extra charges. Note that for customers who will like to visit us personally and pick up their puppies, we do accept visits during the weekends from customers who have placed their puppies on hold and booked an appointment with us ( for details please contact us and we will explain better). As for the price of the puppy, the $550 is standard and we believe it is a very reasonable and affordable price for such an amazing puppy.
Get back to us and request for an invoice if you are ready to make a purchase now and we will send you the invoice with all the necessary information and guidelines that you need to proceed with making payments for your puppy, after which you will get back to us to enable us proceed with the important paper work required for the shipping and delivery of your puppy.
-----------------------------------------------------------------------------------------------------------------------------------------------
Re: Pinky - Immediately (Send me an Invoice ASAP)
Milk Hill
11/24/15
To:
[email protected]Dear Customer,
We apologize for the delayed reply to your email. We wish to inform that we have already confirmed the payment for Pinky that you sent via Western Union, we have already placed the puppy on hold, reserved a free shipping coupon for you and began the preparation of all the necessary paper work. As mentioned earlier the coupons for free shipping are valid only on Monday, Wednesday and Fridays so as the customer you will be required to choose which of these days that will be most convenient for you so that the puppy can be shipped and delivered to you on that day.
Thank you for your understanding and we will be expecting a reply from you as soon as possible so that we can proceed.
Best regards.
------------------------------------------------------------------------------------------------------------------------------------------------
The email address that asked for the payment for the puppy was: milkhillchihuahuas.com and the phone number is: 256.644.7981.
------------------------------------------------------------------------------------------------------------------------------------------------
Then came the request (urgent, no less, on the same day the puppy was to be shipped) from SWECOM Cargo.
Flight Itinerary for your Female Chihuahua Puppy (Pinky)
Swecom Cargo (
[email protected])
Attachment {THIS WAS THE "FLIGHT INTINERARY}
11/27/15
To: Cc:
[email protected] [email protected]Greetings Dear client,
First we would like to thank you for using our service
And we hope we give you maximum satisfaction with our services.
We apologize for the delayed notification regarding your puppy booked for shipping & delivery today.
This mail, it's contents and attachment is in regards to the shipping of your puppy registered for transportation and delivery to your address as stated below and on the Attached flight itinerary :
Sender ....................... Mikki Wiliams
Type ................................... Domestic
Breed .............................. Chihuahua Puppy
Sex ............................................. ( Female )
Vaccination record ..................... Valid
Medical Inspection..............In progress
Health status................... Awaiting Approval.It should be noted that your puppy is ready for delivery as prior Itinerary today, upon arrival at your location the agent in-charge will call to confirm arrival 15 minute after the flight alights then proceed with delivery, using our service Van, Upon Delivery a valid ID Card or Drivers License is required . Note that your puppy has been sent to the vet department for final checkup to make sure the puppy takes off in a good health state as schedule , we shall keep you informed with every details as soon as we hear back from our Medical-department. The tracking will be activated and sent to you.
Please do not hesitate to contact us, in case you have any questions, concerns or need assistance
====================================================================================
ALBERT AMARION
Agent Incharge with Shipment & Delivery .
Carrier Dept.
Swecom Cargo Express
USA
Web: swecom-cargoexpress.com
Customer care.
Thanks for using
Swecom Cargo Express
Copyright warning:
This electronic message transmission contains information from us that may be proprietary, confidential and/or privileged. The information is intended only for the use of the individual(s) or entity named in the "TO" and the "CC" or "BCC" address lines. If you are not the intended recipient, be aware that any disclosure, copying or distribution or use of the contents of this information is prohibited. If you received this communication in error, please contact the sender immediately and destroy the material in its entirety, whether electronic or hard copy. This communication may contain nonpublic information about individuals and businesses. You may not directly or indirectly reuse or disclose.
---------------------------------------------------------------------------------------------
Then came this "URGENT" email:
Urgent!!! Regarding the shipping and delivery of your Chihuahua Puppy, (Pinky).
Swecom Cargo
Attachment {THIS WAS THE INSURANCE BILL FOR "LIFE AND TRAVEL INSURANCE}
11/27/15
To: Cc:
[email protected] [email protected] Greetings Dear Client,
The team at Swecom Cargo Express will like to sincerely apologize to you for the delayed correspondence regarding your shipment.
This e-mail with attachments is in regards to the shipping of your puppy to the delivery address specified below after arrival at the closest airport to your location and home delivered as specified by the sender:
Your puppy has been under great care at the infirmary all through.
After reviewing your parcel, it has been confirmed medically fit to travel but it was realized that your puppy lacks Life & Travel insurance as required by the American Society for the Prevention of Cruelty to Animals (ASPCA) and also per state regulation for animal/pet aviation.
We will like to bring the following to your attention: -
According to the international aviation Commission's rules and regulations on pet transportation, such fragile domestic breeds are not allowed to be shipped by air or land without proper measures, travel insurance being the number one priority.
State law on animal aviation also states required insurance due to complain and various shipment hazards, so all pets traveling within the United States shall be liable till insured accordingly.
The payment of an insurance policy shall cover all risk, including but not limited to health, life, stress etc...
This policy will be determined by each carrier and shall not exceed limits as set in place by applicable laws.
Insurance terms:
* Pet's estimated Value: This refers to carriers estimated market value of your pet.
* Reimbursement Policy: This refers to the total amount that may be paid to you in-case of any hazards that may occur during the shipping process. Except under exceptional circumstances as will be determined on a case by case bases, the reimbursement policy will not exceed 110% of pet's estimated value.
* Policy Price: This refers to the amount payable by the policy holder to the carrier for the insuring policy of his/her pet.
* Refund Policy (Generally 98% of Policy price): This refers to the amount that will be refunded by the carrier to the policy holder upon safe delivery of the pet.
* Processing Charges (Generally 2% of policy price): This refers to the amount that may be deducted by the carrier from the Policy price for processing the insurance policy.
Attached to this email is the insurance policy for your pet including all policy details as explained above as well as payment instructions.
Don't hesitate to contact us via email or phone if you have any further questions or concerns.
Once payment is done, an attorney will be assigned to purchase and process the insurance in your name and then we proceed without any further delay.
FACTS ABOUT THE REFUNDABLE INSURANCE
=> It is 92% (Ninety Two percent) refundable upon safe delivery.
=> Each pet is required to pay it just once in it's lifetime.
We hope to receive the insurance payment as soon as possible so as to proceed with the shipping as earlier scheduled
NB:
OTHER BENEFITS OF THIS PET INSURANCE:
* Legal liability – Cover in case your puppy attacks or harms someone and they try to claim compensation from you ( Animal behavioral Act).
• Purchase price of pet if stolen - such pets aren’t cheap and having an insurance plan that covers for everything is the best way you can secure your endangered species.
•Free vet services and medical/training assistance.
• Advice and support if your pet passes away.
• Cremation/burial of pet you have great value for.
• Accidental damages to insured property.
BEING AN EMERGENCY SITUATION, THE REFUNDABLE SUM REQUIRED FOR THE PAPERS TO BE GOTTEN IS 98% REFUNDABLE AND YOU ALSO GET THE FREE SERVICES OF OUR ATTORNEYS.
ATTACH TO THIS E-MAIL IS YOUR PUPPY INSURANCE SLIP AND GUIDELINES ON HOW YOU WILL MAKE PAYMENT .
We await your soonest correspondence.
Thanks for your understanding and corporation.
Copyright warning:
This electronic message transmission contains information from Swecom Cargo Epress that may be proprietary, confidential and/or privileged. The information is intended only for the use of the individual(s) or entity named in the "TO" and the "CC" or "BCC" address lines. If you are not the intended recipient, be aware that any disclosure, copying or distribution or use of the contents of this information is prohibited. If you received this communication in error, please contact the sender immediately and destroy the material in its entirety, whether electronic or hard copy. This communication may contain nonpublic information about individuals and businesses. You may not directly or indirectly reuse or disclose such information for any purpose other than to provide the services for which you are receiving the information.
----------------------------------------------------------------------------------------------------------------------------------------------------
The email address for that is:
[email protected]. The phone number is: 717.288.7304. The money request for that was for "life and travel insurance."
All in all, we probably didn't get taken as bad as some but $1300 is a lot of money to us. We have saved every communication we received from both entities. Also, both my husband and I spoke with the same person at both phone numbers. He identified himself as "Justin Miki". For whatever it's worth, we did keep receipts for the money we sent.
The really sad part is that this puppy was going to help fill the void left by the death of one of our other dogs. The surviving 2 dogs are having some problems adjusting to the death of that dog and we felt another Chihuahua would help them (and us, too, for that matter).
Thanks,
Motma
