fake or real refund?

I thought it is a scam, but they asked me to get back my own money. Should I?

Dear client ,
ACCEPT OUR WARM '' NEW YEAR '' WISHES FROM PRESTIGE PETS RE LOCATORS.
 
ACCORDING TO ARTICLE 5(Ai) OF THE COMPANY POLICY IN TRANSPORTING PETS, WHICH STATES THAT:
SHOULD ANY PETS FLIGHT BE CANCELLED DUE TO FAILURE OF PRESENTATION OF ALL REQUIRED FLIGHT' DOCUMENTS. AND IF AND ONLY IF THE FLIGHT WAS CANCELLED AFTER ALREADY PETS IS BOARD IN BUT DID NOT EN BARGED ON THE JOURNEY OR ARRIVES IT'S DESTINATION, THEN THE WHOLE FLIGHT FEE HAS TO BE REFUNDED TO THE BUYER.
 
MS YOKO, AFTER GOING THROUGH THE CASE OF YOUR ALASKAN MALAMUTE PUPPY. WE WANT TO INFORM YOU THAT, THE FINANCIAL CONTROL COMMISSION HAS DECIDED AS TO THE CASE TO REFUND AND OPEN AGAIN YOUR MONEY YOU PAID VIA WESTERN UNION.
 
THIS MONEY IS NOW READY FOR PICK UP. YOU ARE REQUIRED TO GO BACK TO THE WESTERN UNION STORE YOU MADE THE PAYMENT OF MYR 300. TELL GIVE TO THEM THE RECEIPT OF THE PAYMENT, TELL THEM THAT, THE RECEIVER IS NOT AROUND TO PICK UP. SO TELL THEM ALSO THAT, THEY SHOULD GIVE BACK YOUR MONEY. SO ALL THE COMPLETE CHARGE OF MYR 315 WILL BE REFUNDED TO YOU. BUT IS YOU TELL THEM THAT, THE COMPANY IS PAYING BACK YOUR MONEY, THEY WILL CUT YOU SOME CHARGES AGAIN OK.
 
JUST DO AS I HAVE ADVISED YOU FOR YOUR OWN BENEFIT.
 
WE HAVE SENT A MAIL TO MS CASANDRA. SHE HAS ALREADY COVERED THE CHARGES FOR PUPPY DELAY AND BOARDING HERE. SHE PAID IN A DEPOSIT FOR THE INSURANCE FEE OF MYR 500, THAT WE HAVE REFUNDED HER MYR 400 BACK INTO HER ACCOUNT ALSO.
 
DEAR CLIENT, IF BY ANY MEANS YOU DECIDED TO SHIP THIS PUPPY AGAIN VIA OUR SERVICE, WE ADVICE YOU TO MAKE A COMPLETE AGREEMENT WITH YOUR SENDER.
 
NOTE THAT: IF PUPPY IS TO BE ISSUED OR HAVING VALID INSURANCE CARD BEFORE THE PUPPY IS BOARD IN, YOU WILL ONLY PAY US MYR 600 WHICH INCLUDES EVERYTHING. THAT IS, THE FLIGHT TICKET, THE EXTRA FEEDING AND BOARDING CHARGES, FREE FROM TAX, A FREE SERVICE OR INSURED VALID INSURANCE CARD VALID FOR 1 YEAR.
 
NOTE THAT, AS THE SAME APPLICATION, THE SUM OF MYR 300 REFUNDABLE INSURANCE WILL BE GIVEN BACK TO YOU AS SOON AS OUR COURIERS ARRIVES YOUR HOME.
 
THOSE ARE THE BENEFITS WE HAVE THAT MOST CLIENTS ARE NOT AWARE OF.
 
SO WHILE YOU GO TO PICK UP YOUR MONEY BACK FROM :
 
 
AGENT
J001 CPI WISMA MAJU UMNO JS45
 JALAN SULTAN IDRIS SHAH IPOH
                     PER30000
 
ALL THE SUM OF MYR 315 WILL BE REFUNDED ONLY TO THE BEARER 

The email is definitely from a scammer. Scammers don't give back money, so it's a trick or a significant problem with picking up the money on their end. Contact Western Union immediately, to try to cancel the transfer and see if you can retrieve your money.

Do not continue contact with the scammer!

I was paying rm300 for shipping fees then they want me to pay more for the insurance fees but I didn't pay for it. They refused to ship my puppy so they asked me go to western union to collect my money back. Should I go to get it ? I won't get any trouble?

These people are criminals. They post fake ads, and promise animals that they don't have, for the sole purpose of stealing your money. They have NO intention of giving your money back.

BUT IS YOU TELL THEM THAT, THE COMPANY IS PAYING BACK YOUR MONEY, THEY WILL CUT YOU SOME CHARGES AGAIN OK.

This is a lie, and it simply reinforces that the criminals are up to no good.

If you go to Western Union and try to reverse the transaction, you will not get in trouble. Bring your original receipt, and ask if it is possible to reverse the transaction. DO tell them that you are reversing it because you found you fell for a scam. If they reverse the transaction, they will return your rm300, but they won't refund the fees you paid to send it.

If the scammers were unable to pick up your money for some reason, they might pretend that they are giving you a refund to convince you that they are real and get you to send money again. IF you are able to pick up the money, (either way you will lose the transaction fees) just take it back and drop all contact with the scammers.

If you go to Western Union and they tell you that the money has been picked up, there is nothing further you can do. Do NOT contact the scammers again. They will continue to lie to you and say they will refund your money, but really it is a setup so that they can steal more money.