by Michelle
Fri Dec 23, 2016 5:34 am
.Airbnb LTD <[email protected]>
First we want to confirm you that we have received the funds, but there are some problems regarding the delivery.
We were informed that, due some new EU orders implemented by Consumer Protection office, we cannot continue the delivery without having a Viewing Insurance paid by the Tenant. It is not a insurance asked by the carrier, it's a insurance asked by the Consumer Protection, because many Landlords has made complaint regarding the seriousness of the Tenants and that's why, it was introduced this Viewing Insurance for a Rental Transaction.
If you'll decide to not pay this insurance, the transaction will be automatically canceled and your deposit will be refunded in 15 working days.
This Viewing Insurance represents a formal payment and is 100% refundable, so you'll receive this insurance tax back immediately after viewing.
We didn't know anything about these new reglementations and we are forced to inform you that, you must make a second payment of € 535.00 through Western Union Money Transfer as Viewing Insurance, using the fallowing information:
Agent Name: ALECU EMILIAN
Agent Address: 57 CARRER DE PERE ALEIXANDRE
City: VALENCIA
Postal Code: 46006
Country: SPAIN
Payable Amount : € 535.00
Once the Viewing Insurance were paid, the Landlord has the obligation to deliver the keys and to provide you tracking information, so you can track the package online on the curier website.
We are sorry for all these inconveniences and we hope you'll understand and cooperate with us!
Thank you for your understanding!
Your Team Airbnb
THIS EMAIL IS A FROM AIRBNB CUSTOMER EXPERIENCE
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