Beware: WWW.PETFOOD247.COM.AU

Well done

The information that is on the first post of this thread is all publicly available information, I am not sure why you need publicly available information removed.

You may as well have asked us to remove the the address of the shop, you would have received the same response to that too

"The information that is on the first post of this thread is all publicly available information, I am not sure why you need publicly available information removed"

Hi Ralph,

I please ask that the personal information that you have published (address and phone numbers) be removed. I do understand that alot of people are unhappy with past customer service which why i am trying to resolve these issues. We have young children who live at these premises and do not see it as safe for our home address and numbers to be put up on such a website. I hope that you understand my concern for wanting this removed.

I have shown some extra kindness in me for the sake of the children and made some edits.

I must stress that all information posted here is freely available and infact it was found with internet searches just as anybody else could do, if you have such strong concerns for the safety of your family I would suggest not making those details publicly available and especially when you run a business so poorly that leads to the publicly available information.

Now its your turn, lets see some of those customers of yours sorted out

"Now its your turn, lets see some of those customers of yours sorted out"

I am currently doing so in emailing the customers through private messages to resolve these issues. It will take time but our customers will receive their goods or refunds as they wish

Come on, Lizmarie!!! It's little to late!!! You put so many piople down. Don't look for excuses! Many familys have problems including health. But it does not give you rights to treat people the way you did! My husband is very sick too but it does not affect others. I don't trust you any way!!!
While i was waiting for my order of FALIWAY comfort zone diffuser my cats cmpletely destroyed my leather lounge. Day after day i was pationately waiting for parsel with hope to solve my cat's behavior problem.
I am still waiting. I did contact OFT and my bank. You should not be in ANY kind of business!!!
Instead of telling customers to contact you, better contact them your self! I'm sure you have a VERY long list of people who's money you using (easy to find them-check you bank account)

ordered 2 weeks ago and just like all of you, after countless phonecalls with no response and countless emails with no reply... my food has not arrived.... and my patience is running very slim...

i do heaps of online shopping! and this is the first time i've felt so ripped off and scammed! which makes me wary of any more online shopping!
very ANGRY!

and bambam is still waiting for his food!

All unreceived items should be emailed to [email protected] for further assistance. Plead supply order number to help with your enquiry

"As you must be aware it is end of financial year and stock is hard to get hold of."

Huh? So list things as in stock only if you have them in stock. You need to know more about your supply chain so people don't get disappointed. I ran a very successful online music store for 6 years and you have to know every product and it's availability at all times, and in the cases that you are stuck - you must contact the customer immediately and offer alternatives!

I wonder if in fact you only buy, when people actually order, rather than having stock on your shelves....

I have emailed you today, having only ordered on Wednesday, I need these products asap. So please let me know if they are coming by phantom courier service (ie 3 days) or not.

Also you might consider removing, or at least updating your website. You might find that it is taken down by Google if it continues to "trade" as a legitimate online store with so many problems.

Thanks

Hi lizmarie this is for you, your company has appaling customer service. sorry about your family health problems but that does not give you the right to treat people the way that you have. I ordered goods 1/6/10 and my money was taken 2 days later, i received an email 10/6/10 to say that goods had been dispatched A BIG FAT LIE and you know it as i still havent received them. You should have been honest and sent emails to your customers explaining about health problems etc blah blah. I sent 25 emails, text messages an phone calls not one reply. I finally received a refund back to my credit card through my bank as i got jack and launched credit card fraud action and also notified DFT, if you have 15 pages of unsatisfied customer comments i suggest to you that PETFOOD247 has serious problems, when i ordered my kennel you advertised a three day delivery period by courier, I was very angry as we needed our kennel urgently, be honest and tell your customers that you have no stock and we might have to wait for months. I for one will NEVER EVER use this company again and i will never reccommend you to anyone. Sorry if you have a problem with this posting but this company has cheesed off a lot of customers and i expect a lot of future ones as well. Also any contact info that i had was freely available via the internet, including the three email addresses that remain unanswered.

All unreceived items should be emailed to [email protected] for further assistance.

Isn't that the same email address that people have had problems with previously? I take it there is somebody answering emails from that account now.

Neri, welcome to Scamwarners, hopefully Petfood 247 will make you a happy customer

Colnan, there is nothing wrong with your comments, constructive criticism is to be expected here and you delivered that criticism in a polite way, especially considering the circumstances.

Lizmarie, Colnan's comments are are good measure of how the majority of your customers who have found their way here feel, please take the opportunity to see the damage caused by some of the past actions of petfood247, then take action to ensure things never get that bad again.

While I understand your frustration, I do need to ask that you keep your comments civil

Sorry Ralph but was very annoyed. I have emailed lizmarie and will let you know what happens.

Removed most of previous quote - Ralph

No problem, it's understandable

I completed an Order with petfood247.com.au on 7/7/10 and sent an email to orders@petfood247 Wednesday just gone but haven't had a response. I tried to call them on the number provided on the website and in the order confirmation email on Friday but there was no answer..........I sent them another email to that same account tonight to try and find out where my items are. I ordered almost $200 worth of products and expect better service then what they have provided.

I too wish that I had known about the problems prior to placing an order. I've got 2 dogs at home waiting for their food which said on the site would be 2 days. I've now had to waste more money buying food for them in the meantime until this order is received.
I've never had any troubles with ordering on line.......I just want to know if I'm going to be getting some kind of contact from petfood247 to let me know whats going on and when to expect my order. I can see from below that this is suppose to be happening but I haven't heard a thing.

My own experience from working in a major UK bank is that customers could give a 'flying foxbat' about excuses. Even going there only exascerbates their indignation if you didn't warn them beforehand of the problems you had. A customer will guess you hid your problems to get their business, which immediately loses their sympathy.

I hope things turn around, though it'll take a lot to repair the damage that's been done and there's so much more to an internet start up than just building a website.

I hope we get some positive comments coming along sometime soon.

Hi All,
I ordered pet food worth $200 few days back and no response from them till yet. Just dont know what to do now?