EBay's Vehicle Purchase Protection

Please go to the link provided for links if needed for assistance.

http://pages.motors.ebay.com/buy/security/

Alert: Internet Vehicle Scams on Craigslist and Other Sites

eBay's Vehicle Purchase Protection* covers only certain vehicle transactions that are completed on eBay.com. If a Craigslist or non-eBay seller 'promises’ you the eBay protection plan, this is false and almost certainly a scam and you should walk away. The following are buying tips and warning signs that all customers should keep in mind when considering any vehicle purchase. Vehicles include, but are not limited to, cars, trucks, boats, ATVs, snowmobiles, motorcycles, campers, RVs and trailers.

*Restrictions apply. See terms and conditions.

Common warning signs:

Vehicle is advertised well below what it is worth.
Know the approximate value of the vehicle you are interested in buying by using trusted resources on the internet such as Kelley Blue Book or Nada Guides.
If it appears too good to be true, it probably is.
FACT: Criminals will make the vehicle very appealing and tempt you with a price you don't want to miss out on.

Seller pushes for speedy completion of the transaction and requests payment through a service or method that can put the money in their hands quickly.
Western Union (see example)
Direct Bank Transfer where the bank account is provided (see example )
Moneygram (see example )
PayPal MyCash card (see example )
eBay gift card (see example)
iTunes card (see example)
Walmart card (see example)
RELoadit card (see example )
OneVanilla card (see example)
GreenDot (see example )

FACT: Common payment methods used in legitimate purchases are cash in person, credit card, PayPal, Bill Me Later, money order, cashier's check, financial loans, or personal check.
Escrow accounts can also be used to securely transfer funds to the seller (providing that you set up the escrow account, not the seller). eBay recommends using our approved escrow service with Escrow.com. Learn more about using an escrow service.

Direct bank transfers and wire payments may also be requested by the Seller. Please proceed with caution with these payment methods and remember it is always a good idea to inspect the vehicle in person before sending any money.

With all transactions, we want to encourage you to work with the Seller. In addition, you may want to consider providing payment at the time you pick up the vehicle.

You cannot meet the seller or look at the vehicle prior to sending a payment. The seller may be very polite and apologetic, but cannot meet you due to a special circumstance, such as:
Seller is being/has been deployed by the military
Seller is going through a divorce (or getting married)
Death in the family or a health issue of a relative
They work on a boat or are out of town for an extended period of time
Received through inheritance and not needed

FACT: Legitimate sellers are motivated and will make every effort to meet with all potential buyers immediately. If the seller cannot meet, they will designate another person to show the vehicle on their behalf.

Private seller offers free shipping of the vehicle to you. Criminals may tell you they have access to transportation resources, possibly through their employer or because they are in the military and can coordinate the delivery for you (even if it's cross country).
Similar to being priced below what it is worth, this typically is a tactic used to entice potential buyers

FACT: On eBay, as the buyer, you typically are responsible for picking up the vehicle or hiring a shipping company. Some eBay Motors Dealers may offer free shipping on our website.

To determine if the listing is from a Private Seller or Dealer please refer to the field labeled "For Sale By" within the description tab under the Item specifics section.

You found the vehicle on another website and the seller tells you eBay will protect the transaction, such as:
Extend eBay warranty, eBay guarantee, or a buyer's protection plan
Offer a return policy in case you are not satisfied (like a 'cooling off' period)
Process the payment directly or hold/secure the funds

FACT: eBay provides Vehicle Purchase Protection only for transactions that start and are completed on the eBay Motors website (other terms and conditions apply). In addition, eBay does NOT hold payments or extend protection for non-eBay conducted transactions.

The only way to buy a vehicle on eBay is by logging into your eBay account with a user ID/email address and password. One of the following needs to be true:

You were the winning bidder on the auction
You clicked 'Buy it now'
You sent a best offer and the seller accepted it
In these cases, the item will always appear in the purchase history of your eBay account.

Criminals want to lure you into feeling safe. They take extra effort to disguise their websites and emails to look like they are from eBay or associated with eBay, when they are not. See Example

Emails have poor grammar, broken English or have other distinguishing errors (e.g., misspelled words, incorrect punctuation)

Communications may be overly formal or sound very mechanical. The responses are not personalized and could include general terms like 'Dear Sir' and 'Good Day'

Emails are not sent from the 'eBay.com’ domain. Criminals may have a recognizable word in their email name or as part of their domain name, such as 'eBay' or 'VPP' (e.g., [email protected]) but these are NOT sent from eBay.
Email contains false information like invoice numbers, transaction case IDs, or VPP case ID #s

If you are suspicious about an email that claims to be from eBay, sign in to My eBay and click the Messages tab. If you do NOT see the same message "From eBay", the email is likely fake. To report a fake email, forward it to [email protected]

To date, more than FIVE million customers have purchased vehicles through eBay. eBay works hard to create a safe marketplace, but criminals still may attempt to exploit you. Please be cautious with all online transactions and research the seller and the item you are intending to purchase carefully before making any payments.

If you are still unsure if the vehicle being offered is legitimate, contact eBay Customer Service.

IC3/FBI

https://www.ic3.gov/media/2011/110815.aspx

AUTOMOTIVE BRAND HIJACKERS USE FALSE PROTECTION CLAIMS AND LIVE CHAT TO LURE ONLINE AUTO SHOPPERS

Online vehicle shoppers are being victimized by fraudulent vehicle sales and false claims of vehicle protection (VPP) programs.

In fraudulent vehicle sales, criminals attempt to sell vehicles they do not own. Criminals create an attractive deal by advertising vehicles for sale at prices below book value. Often the sellers purport they need to sell the vehicle because they are being moved for work or deployed for the military. Because of the alleged pending move, criminals refuse to meet in person or allow inspection of the vehicle, and they often attempt to rush the sale. To make the deal appear legitimate, the criminal instructs the victim to send full or partial payment to a third-party agent via a wire transfer payment service and to fax their payment receipt to the seller as proof of payment. The criminal pockets the payment but does not deliver the vehicle.

Criminals also attempt to make their scams appear valid by misusing the names of reputable companies and programs. These criminals have no association with these companies and their schemes give buyers instructions which fail to adhere to the rules and restrictions of any legitimate program. For example, the eBay Motors Vehicle Protection Plan (VPP) is a reputable protection program whose name is commonly misused by these criminals. However, the VPP is not applicable to transactions that originate outside of eBay Motors, and it prohibits wire transfer payments. Nevertheless, criminals often promise eBay Motors VPP protections for non-eBay Motors purchases, and instruct victims to pay via Western Union or MoneyGram.

In a new twist, criminals use a live chat feature in email correspondence and electronic invoices. As live chat assistants, the criminals answer victims' questions and assure victims that the deals are safe, claiming that safeguards are in place to reimburse the buyer for any loss. The criminals falsely assert that their sales are protected by liability insurance coverage up to $50,000.

Automotive shoppers should exercise due diligence before engaging in transactions to purchase vehicles advertised online. In particular, shoppers should be cautious of the following situations:

Sellers who want to move the transaction from one platform to another (for example, Craigslist to eBay Motors).
Sellers who claim that a buyer protection program offered by a major Internet company covers an auto transaction conducted outside that company's site.
Sellers who push for speedy completion of the transaction and request payments via quick wire transfer payment systems.
Sellers who refuse to meet in person, or refuse to allow the buyer to physically inspect the vehicle before the purchase.
Transactions where the seller and vehicle are in different locations. Criminals often claim to have been transferred for work reasons, deployed by the military, or moved because of a family circumstance, and could not take the vehicle with them.
Vehicles advertised at well below their market value. Remember, if it looks too good to be true, it probably is.
If you have witnessed this behavior or fallen victim to this type of scam, please file a complaint with the IC3 at www.IC3.gov.