Bryon Williams wrote:How am I covered by PayPal's Buyer Protection?
Question :
Answer :
If you pay for an item using PayPal and you have a problem with your purchase, we will help to protect you. If you pay for an item through PayPal and you have a problem with your purchase we will look to cover you for the full amount (including postage) in the event that:
• You don’t receive the item ( Shipping track shows delivery)And it is an empty box.
• You receive an item but it is significantly different than the description. ( He say she say)
Terms and exclusions apply. To read how you're protected just click the link 'Legal Agreements' on any PayPal page and follow the link to the PayPal Buyer Protection Programmes.
There is nothing new about Paypal policy. Read between the lines. Paypal is not a bank or credit union. With Paypal your resolution will be with your credit card company if you paid with CC funds.
If you don’t receive the item – there’s no tracking, that’s the basis for the refund. If you receive an empty box – that’s the 2nd case, SNAD (Significantly Not As Described). though it is in a way "he say she say" - PayPal tends to side with the buyer almost all the time from what i read on different forums.
This IS a new/changed (a few years old) policy. PayPal used to only protect transactions made through ebay and everything else had limited protection (whatever they can recover from the person’s acct/bank acct.).
If something goes wrong your resolution would FIRST be with PayPal. They frown upon contacting your credit company without trying their resolution center first.
Then, if you have no luck with PayPal and you paid with a cc – you can try doing a chargeback.
But this is all for information purposes only, as I said, I personally wouldn’t do it for a few reasons: asking to break rules by going outside ebay after he used ebay to get the sale, no feedback.