by roppa
Tue Dec 18, 2012 6:45 am
Hi all
looking for a bit of help please.
On 4th December i bought a coat from Solecoats on line.
I paid with a debit card and the money came out 2 days later. I got an email saying payment accepted. I assumed then the coat would be posted. After a week i heard nothing, (they said 5 days delivery) so i emailed them.
I got a reply saying it was shipped with DHL. I asked for a tracking number and they just kep t replying it was shipped and be patient! the broken English made me suspect this was coming from China. On checking the website which i should of done first, i noticed there was no address or contact number. Various emails sent back and forth but still no tracking number. Finally i was given a number yesterday which i checked online with DHL. The info came up as shipping information received but that was all so i rang DHL. They said all that meant was that information had been input online to generate a tracking number but no parcel had been collected for delivery, they said they have to ring and request a collection which they had not done. I asked if you can just input info to generate a tracking number but never actually send a parcel and they said yes. I have emailed them again and they said be patient, delivery in 7 days. DHL again have confirmed no parcel has been collected.
Just wondering if anyone has heard of solecoats or if they know if this is a scam, the email that replies is [email protected]
Many thanks in advance
looking for a bit of help please.
On 4th December i bought a coat from Solecoats on line.
I paid with a debit card and the money came out 2 days later. I got an email saying payment accepted. I assumed then the coat would be posted. After a week i heard nothing, (they said 5 days delivery) so i emailed them.
I got a reply saying it was shipped with DHL. I asked for a tracking number and they just kep t replying it was shipped and be patient! the broken English made me suspect this was coming from China. On checking the website which i should of done first, i noticed there was no address or contact number. Various emails sent back and forth but still no tracking number. Finally i was given a number yesterday which i checked online with DHL. The info came up as shipping information received but that was all so i rang DHL. They said all that meant was that information had been input online to generate a tracking number but no parcel had been collected for delivery, they said they have to ring and request a collection which they had not done. I asked if you can just input info to generate a tracking number but never actually send a parcel and they said yes. I have emailed them again and they said be patient, delivery in 7 days. DHL again have confirmed no parcel has been collected.
Just wondering if anyone has heard of solecoats or if they know if this is a scam, the email that replies is [email protected]
Many thanks in advance