Dear forum members,
I own propertyrecordlookup.com. I am sorry to hear that the customer filing the initial complaint was dissatisfied.
Our customer support team is available 24 X 7 by phone, text or live chat and has been instructed to gladly issue a refund to any dissatisfied customers on request. Simply call 866-748-9526.
If you visit
http://www.propertyrecordlookup.com you will see various ways to contact us as well as our physical address on the bottom of the homepage:
2945 Townsgate Rd. Suite 200
Westlake Village, CA 91361
Call Toll Free - US: 1-866-748-9526
We stand by the quality of the data we aggregate in our reports which are sourced from leading providers like Lexis Nexis and Zillow. It should be noted that our service is marketed to and covers US addresses only.
This is the first time that the entry of fake addresses for testing purposes has come up. Admittedly, we assume that the users will enter a valid address. We have data that covers 99% of US addresses. The trouble is we have to pay for each full report that is queried...so we want our $1.00 before we ask our data providers about the address.
Based on the concerns outlined in this thread, we will be adding a layer that runs a quick check to see if the address is, in fact, a valid US address prior to collecting any fees and running the actual report.
We hope that this information helps to assuage any concerns. I will check back on this forum to see if any additional issues can be addressed. Thank you.
Sincerely - Chris