by scrlttdenis
Thu Sep 01, 2011 8:01 am
I found an ad on craigslist and requested more information on the job. I recieved this response from [email protected]:
Tiara Inc.
The company is located in , New York. Our vision is to provide complete Networking and Internet services to individuals and companies while maximizing customer satisfaction. Tiara Inc is positioned to provide Consultation Services, Network Design & Integration, Network Maintenance Services, Computer Maintenance Services, Web Page Design Services, Web Hosting Services, Internet Connectivity, Security Firewall Design, and Comprehensive Network Audit. The company has been in existence since the year 2000.
Job ID 21388706-10
Company Name: Tiara Inc.
Job Category: Customer Service Representative
Location:Online
Office: Online.
Position Type: Full-Time/ Part Time.
Experience: 0-1 Years Experience
Salary: 22$ per Hr.
POSITION SUMMARY:
Handle inbound phone inquiries, covering a full range of customer
services in a prompt and professional manner, obtaining all
information for resolution of transactions.
MAJOR DUTIES:
• Answer customer questions regarding billing, service problems,
products and features.
• Correct errors and discrepancies on customer billings as necessary.
• Target customer interests with a variety of product and service offerings.
• Prepare work orders for maintenance requests after determining if
field visits are required, and ensure appropriate follow-up procedures
are met.
• Perform billing and posting of customer accounts. Resolve delinquent
account balances
• Sell a variety of products and services to our customers through
effective consultation on every interaction.
• Obtain assistance from Coordinator or Supervisor for complex inquiries.
• Perform other related duties as required.
Required Skills:
QUALIFICATIONS:
• High school diploma or the recognized equivalent in work experience
and self-study.
• Previous customer service/sales experience.
• Personal computer knowledge necessary
• Excellent written, oral, interpersonal communication and problem
solving skills.
You have been considered and selected for the above job position.An Interview has been scheduled for you.The Interview would be conducted online through YAHOO INSTANT MESSAGING.You are advised to download a yahoo messenger and add Patricia Cole(H.R Manager).This is her yahoo id, [email protected]
Make sure you add her to your messenger and you are online for the Interview.
This is an online job so all your assignments would be
forwarded to you and submitted back by either fax, regular mail,
email, phone or IM
(instant messaging).
All activities and corresponding time are to be recorded in excel
spreadsheet. That's how we access your work and process your pay.
Recruitment Office.
I actually did IM with Patrica Cole and she did ask me questions that are regulary asked in an inteview. what has me suspicious is the following:
patriciacole45(08/31/2011 5:15:13 PM) :
You will be provided with the following office equipment below for the set up of your Online mini office at home:
Brand new Hp Pavilion
All in one printer,scanner and fax machine
Telephone
Mini office stationaries
Customer service software.
patriciacole45(08/31/2011 5:16:16 PM) :
During Training,the company's Financier will send you funds in form of check which will be deposited by you ,You are to take out 150$ for your signing fee and
have the rest funds sent to the Shipper/Vendor in the States for the release of your mini office equipment.
patriciacole45(08/31/2011 5:17:47 PM) :
We are upgrading our web site due to the rate of scam we received from our clients and customers that do make payments to us online via credit cards,so its still under construction but it will be ready soon.
She also advised that I am to do a 2 week traning via IM with her as well. They haven't really asked me for any money upfront but the fact that they are sending me the check for me to send to the shipper I am afraid that this might be money laundering.
Please Help!
Tiara Inc.
The company is located in , New York. Our vision is to provide complete Networking and Internet services to individuals and companies while maximizing customer satisfaction. Tiara Inc is positioned to provide Consultation Services, Network Design & Integration, Network Maintenance Services, Computer Maintenance Services, Web Page Design Services, Web Hosting Services, Internet Connectivity, Security Firewall Design, and Comprehensive Network Audit. The company has been in existence since the year 2000.
Job ID 21388706-10
Company Name: Tiara Inc.
Job Category: Customer Service Representative
Location:Online
Office: Online.
Position Type: Full-Time/ Part Time.
Experience: 0-1 Years Experience
Salary: 22$ per Hr.
POSITION SUMMARY:
Handle inbound phone inquiries, covering a full range of customer
services in a prompt and professional manner, obtaining all
information for resolution of transactions.
MAJOR DUTIES:
• Answer customer questions regarding billing, service problems,
products and features.
• Correct errors and discrepancies on customer billings as necessary.
• Target customer interests with a variety of product and service offerings.
• Prepare work orders for maintenance requests after determining if
field visits are required, and ensure appropriate follow-up procedures
are met.
• Perform billing and posting of customer accounts. Resolve delinquent
account balances
• Sell a variety of products and services to our customers through
effective consultation on every interaction.
• Obtain assistance from Coordinator or Supervisor for complex inquiries.
• Perform other related duties as required.
Required Skills:
QUALIFICATIONS:
• High school diploma or the recognized equivalent in work experience
and self-study.
• Previous customer service/sales experience.
• Personal computer knowledge necessary
• Excellent written, oral, interpersonal communication and problem
solving skills.
You have been considered and selected for the above job position.An Interview has been scheduled for you.The Interview would be conducted online through YAHOO INSTANT MESSAGING.You are advised to download a yahoo messenger and add Patricia Cole(H.R Manager).This is her yahoo id, [email protected]
Make sure you add her to your messenger and you are online for the Interview.
This is an online job so all your assignments would be
forwarded to you and submitted back by either fax, regular mail,
email, phone or IM
(instant messaging).
All activities and corresponding time are to be recorded in excel
spreadsheet. That's how we access your work and process your pay.
Recruitment Office.
I actually did IM with Patrica Cole and she did ask me questions that are regulary asked in an inteview. what has me suspicious is the following:
patriciacole45(08/31/2011 5:15:13 PM) :
You will be provided with the following office equipment below for the set up of your Online mini office at home:
Brand new Hp Pavilion
All in one printer,scanner and fax machine
Telephone
Mini office stationaries
Customer service software.
patriciacole45(08/31/2011 5:16:16 PM) :
During Training,the company's Financier will send you funds in form of check which will be deposited by you ,You are to take out 150$ for your signing fee and
have the rest funds sent to the Shipper/Vendor in the States for the release of your mini office equipment.
patriciacole45(08/31/2011 5:17:47 PM) :
We are upgrading our web site due to the rate of scam we received from our clients and customers that do make payments to us online via credit cards,so its still under construction but it will be ready soon.
She also advised that I am to do a 2 week traning via IM with her as well. They haven't really asked me for any money upfront but the fact that they are sending me the check for me to send to the shipper I am afraid that this might be money laundering.
Please Help!